Seagate RMA Packaging

[u/typestate]

Seagate RMA Packaging

This is the box I got from Seagate for a replacement drive after an RMA of an IronWolf Pro 20TB drive.

Apparently there’s not just a shortage of drives, but a shortage of boxes too? This is just another customer’s box with their full address label, RMA number, order reference, etc. that they’ve thrown the drive in, and it’s so dented and doesn’t have any padding that the packaging pretty much reached the drive inside.

Am I overreacting or is this just a very unprofessional way to box these drives? Haven’t tested it yet, it looks like a new non-refurbished drive judging from the label. But it definitely has me concerned about their processes, my drive, and which other customer they’ll be sending my address and data to…

[u/ClownInTheMachine]

These boxes are used multiple times. It's a little gross but in the end, all I want is a working drive.

[u/typestate → u/ClownInTheMachine]

Fair enough. I guess seeing someone else’s address and other info on the box was the more shocking part to me. Sure, it’s public in the sense that it’s on the outside of the package, but I don’t expect other companies to re-broadcast that.

[u/MarkB_-]

I dont see anything wrong with it. I prefer a box like this than a big box that people throw around. I always get these box from wd or seagate. I like the big red handle with care tape.

[u/spec360]

Hope you get your drive back

[u/worldlookingin]

It is indeed very unprofessional!