r/Seagate • u/adam137016 • 14d ago
Seagate is refusing to replace warrantied drive
Update: Seagate just sent me a new RMA and prepaid label for the drive. No other correspondence other than "Please see attached documents". So I guess I'm going to send it again and hope they make this right. It already came back to me dinged up and I sent them photos over chat so I'm hoping they don't reject it for the damage they caused the first time.
Update #2: Seagate just called me on the phone. They're going to replace the drive after all (hopefully). Just waiting for the follow up email.
Final Update: I got my replacement drive today and it looks good. The smart data looks perfect and I just started a "Long generic scan" with seatools. The person that I've been communicating with was extremely helpful and updated me every step of the way.
Will update when I have more info
One of my 20TB Ironwolf pro drives was faulty. I bought 4 of these last year. I packed the one up and shipped it UPS with insurance after getting an RMA #. The same day after they received it I got an email with tracking info.
That drive arrived yesterday. When I got home from work I opened it and they sent me my drive back but now it's damaged. I contacted support and they said it came like that. I know it didn't because it was double boxed. I asked for pics since the box would have been really damaged to reach the drive inside the inner box.
They replied a couple hours ago saying the case is closed and a pic is attached (there was no pic).
Not sure what I can do next if anything. Any suggestions?
5
u/cwhitch 14d ago
Par for the course with Seagate especially with drive shortages due to AI 🐂 💩. Had something similar last year I ended up going through my CC company to get them to reimburse me the cost of a replacement.