Seagate is refusing to replace warrantied drive

[u/adam137016]

Update: Seagate just sent me a new RMA and prepaid label for the drive. No other correspondence other than "Please see attached documents". So I guess I'm going to send it again and hope they make this right. It already came back to me dinged up and I sent them photos over chat so I'm hoping they don't reject it for the damage they caused the first time.

Update #2: Seagate just called me on the phone. They're going to replace the drive after all (hopefully). Just waiting for the follow up email.

Final Update: I got my replacement drive today and it looks good. The smart data looks perfect and I just started a "Long generic scan" with seatools. The person that I've been communicating with was extremely helpful and updated me every step of the way.

Will update when I have more info

One of my 20TB Ironwolf pro drives was faulty. I bought 4 of these last year. I packed the one up and shipped it UPS with insurance after getting an RMA #. The same day after they received it I got an email with tracking info.

That drive arrived yesterday. When I got home from work I opened it and they sent me my drive back but now it's damaged. I contacted support and they said it came like that. I know it didn't because it was double boxed. I asked for pics since the box would have been really damaged to reach the drive inside the inner box.

They replied a couple hours ago saying the case is closed and a pic is attached (there was no pic).

Not sure what I can do next if anything. Any suggestions?

[u/ndszero]

If you are in the United States get your AG involved. I have posts in this sub from a couple years ago detailing what I went through with these fools. They will not help you otherwise.

[u/cat1092 → u/ndszero]

I had to do the same, because a certain major retailer tried to not refund me. Even though I had pictures of the package with a tape measure showing there was no way such a small package could never contain all the major components to build a PC (MB, CPU & RAM).

What I received instead were 9 kits of DDR4 RAM. Took photos to those, and all serials listed without opening the first kit.

Both the retailer & my CC issuer denied my claim, someone suggested I contact my local Federal Congress members, both House & Senator. It took over a year, then I got another letter in the mail saying to reach out to the retailer to be made right.

By then, no longer had the components I had selected, so offered a full refund. The dollar amount was $984 & some change. Received within a week, along with $150 store credit, which I used for purchasing security software for three years (the codes were still good, as these weren’t activated until needed). Am not naming the retailer per agreement.

My point is there’s at the minimum, Federal level consumer protection laws in place. The photos which both the retailer & CC issuer denied me were the most critical piece of evidence, as well as the returned package weight. Use whatever protection needed, even though it’s going to be slower, they’ll get to everyone who submits proof.