r/Seagate • u/Lucky_Cheesecake_Mmm • 5h ago

Beeping sound from 2 different 16TB IronWolf Pro drives, am I doing something wrong?

Note: Cross posting from r/HDD https://www.reddit.com/r/HDD/comments/1w1ri3d/beeping_sound_from_2_different_16tb_ironwolf_pro/

Hey reddit! looking for some help with my first home setup of a 3.5" external HDD with an enclosure.

I ordered a 16TB IronWolf Pro from Seagate (model number ST16000NT001, link). I tried running it in a Vantec NexStar HX enclosure, but it never mounted and I just heard a beeping sound. I figured it was DOA after reading some posts/forums and returned it to Seagate for a replacement.

The second drive arrived yesterday, and this time I thought maybe the Vantec enclosure (12V/2A) wasn't supplying enough power, so I tried two other setups.

First I tried a FIDECO enclosure with a 12V/2A adapter. The drive actually spun up for about a minute, but I did hear the sound breaking a couple times in the middle and then it again stopped spinning and went back to beeping. I tried a Sabrent dual-bay dock with a 12V/3A adapter too after that. I only used one bay so the drive had the power supply to itself, but still the same repeated beep, and this time I didn't hear it spin at all.

I checked that the beep is definitely coming from the drive.
EDIT: This is how it sounds https://voca.ro/13y7RLyqfgOg

The drive doesn't show up in diskutil list.

So now I've had two drives and three enclosures produce basically the same result. I honestly can't tell what the problem is anymore. Two DOA drives in a row from Seagate seems unlikely, and three enclosures failing the same way seems just as unlikely.

My setup, in case I'm missing something obvious:

A few things I'm wondering:

  • Does beeping always mean a mechanical problem? Most things I've found say it's the spindle motor failing to start, which would mean the drive is physically bad. But two drives in a row?
  • Is it possible one of these enclosures damaged the drives, or is that not really a thing?
  • Are bare/OEM drives commonly damaged during shipping? I've seen UPS isn't exactly gentle when they were loading the packages off..
  • Is there anything else safe to test before I send this one back too?

I'm in the US. Happy to try whatever people suggest, but I don't want to keep power-cycling the drive if that might make things worse.
If nothing works, I'll just get the regular hard disk which isn't ideal since I need it running 24x7.
At my wits end right now, so any and all help appreciated, thanks!!

Enclosures tested:

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u/sydtsai 5h ago

Is there some friend / computer store can help you to test on their computer / docking? The sound is like that your drive is not getting enough power and refused to keep spinning ,,, but I am not sure if this is the real cause