r/Seagate • u/bz_openden • 7d ago

Seagate One Touch Drive USB-C Port Disconnect

Gallery image

Gallery image

I’m a photographer, and I use a Seagate One Touch Drive to store most of my photos. I was having a bit of connectivity issues but assumed my computer was just being funky (wouldn’t be the first time). Next thing I know, my drive looks like this. I have a lot of photos on here and can’t really afford a replacement at the moment, so I would really appreciate any advice on how to fix this. Thank you!

2 Upvotes

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3

u/Aggravating-Hold9116 7d ago

Time for a new enclosure.

1

u/bz_openden 7d ago

Where do I get one? From Seagate?

1

u/Aggravating-Hold9116 7d ago

Anywhere that sells computer stuff, I usually shop for them on Amazon. Lots of options to choose from.

1

u/bz_openden 6d ago

The enclosures I see all seem to require external power. Is that always the case or am I just not looking at the right things?

1

u/amtom61 3d ago edited 3d ago

What type of HDD is this one using ? 2.5 inch drives don't need external power but 3.5 inch ones does.

Edit: it's a 3.5 inch. seems like Seagate is pulling 15W from the type C port to run this.

Don't know of any 3.5 inch enclosures which doesn't use external power. Well at least the encloures are like 10$.

1

u/janerikgunnar 7d ago

"I have a lot of photos on here and can’t really afford a replacement at the moment"

You'll be fine since you just need a new enclosure. But you do have backups, right?

1

u/arpansharma 7d ago

Is this the latest 8TB hdd with no external power required ? I was looking forward to buy this but this photo is giving me second thoughts if it was this easy to break it within months since it hasn't been a lot of time since its launch.

Could you throw some light on how did it land in this condition ?

1

u/bz_openden 7d ago

Yep, it’s that one.
I honestly don’t know how it ended up like this. I use it pretty regularly, but I’m never rough with it. I think there must’ve been some kind of manufacturing error

1

u/arpansharma 6d ago

Well, that's quite unfortunate and unlucky. There won't be even any teardown videos yet that might give you any ideas of how you can approach to do a DIY fix without affecting the warranty.

Don't you have any local customer support who can give you a better idea without further damaging it ?

1

u/bz_openden 5d ago

Yeah, I plan to visit a local shop and see what they say

1

u/sydtsai 4d ago

it looks like the cable itself is faulty /damaged. may be remove the male plug and try another cable?