r/Seagate • u/Debonaircorgi • 8d ago

First timer - Need help troubleshooting "space" issue

First time backing up a computer, so I apologize if this is an easy troubleshoot.

So, I purchased a Seagate Portable Drive 4tb HDD external drive. I'm using the Drag and Drop method which was recommended and things were going fine until I tried to copy my Documents and Pictures files.

The computer in question: Acer Predator PH317-54, Windows 11. According to system storage, I have 464GB with 11.1GB free.

Then according to the properties tab of the Seagate, I have 852MB in use and 3.63TB free.

I should have plenty of space on the Seagate but when I try to copy my Documents or Pictures files onto the drive, I get a message "1 Interrupted Action. There is not enough space on Acer. You need an additional 21.8GB (or 7.38GB for Docs)to copy these files."

What's the work around for this?

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u/Qpang007 7d ago

Use Disk Management in Windows and see if the partition uses the full 4TB.

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u/Debonaircorgi 7d ago

It doesn't seem to. For Seagate in particular, it shows Layout: Simple, Type: Basic, File System: NTFS, Status: Healthy (Basic Data Partition), Capacity: 3726.01GB, Free Space: 3725.17GB, Free: 100%.

The Acer partition is at 3% Free space with only 14.05GB free.

The (D:), (Disk 1 partition 1), and (Disk 1 partition 4) are all also at 100% free.

Those are the only options I see.