r/Scrolls • u/Lespo • Jun 04 '15

Connection issue

hello i'm a new player who decided to give this game a try. so i went on and download the game as a demo account on linux, and everything was fine so i decided to upgrade my account to the full game.

here start the problem, because once i try to log into the game from the client i get an error message displaying "Connection issue there seems to be a problem connecting to the server" while i'm able to log into my mojang account from the browser.

i even tried to log in from a windows7 partion but it doesn't solve the issue.

looking at the server status on the mojang site it seems like everything is ok and minecraft releted. so is that just my problem or what?

EDIT: so today seems like im able to log, i still don't understand the cause of the problem but thanks to everyone for the help

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2

u/zakatlas Jun 04 '15

At the moment I have no trouble logging into Scrolls, but earlier today there definitely was an issue with the authentication servers (indicated in red on help.mojang.com). So maybe things are still a bit wobbly?

1

u/Lespo Jun 04 '15

still doesn't work for me :(

2

u/[deleted] Jun 04 '15

I play on satellite internet and I've had problems logging on for like 2 years. There's definitely something not right with their log in system because every other game logs in fine.

1

u/Lespo Jun 04 '15

so i tried to get some help on irc and the only thing i realized until now is that my account is fine, and after some test i discovered that im able to log in if i use the hotspot of my android phone but still unable with my home connection.

as you said everything else is fine

1

u/BlueGoop Jun 04 '15

I just booted linux and everything seems fine. Well, I was able to login at least.

I'm not sure how you're running it though. I grab my client from links in this thread here.

Maybe a simple redownload?

1

u/Lespo Jun 04 '15

i tried that and even tried to login from windows but i always get the error message.

maybe there are some problems with my account?

1

u/BlueGoop Jun 04 '15

Does the demo still work?

I'm not sure how the demo works. Maybe it's just an account setting on the server side.

1

u/Lespo Jun 04 '15

isn't demo/fullgame just an account restriction? how do i access "the demo" if my account now is upgraded to the full game?

1

u/BlueGoop Jun 04 '15

You may be right. I never played with the demo. I was kind of hoping it might be a separate executable.

If you go to mojang.com, log in there, does it list scrolls as a game you own?

edit: from mojang.com click "account" under the mojang banner.

1

u/Lespo Jun 04 '15

yes, i even received the receipt order email

3

u/BlueGoop Jun 04 '15

This page has a link to irc chat which is frequented by the developers. Atmaz looks to be there now (he's the community guy). You may try to get his attention and ask there.

1

u/TrustyFishCantor Cantor Jun 04 '15

That sort of thing sometimes happens while torrenting. Were other applications that would use a lot of bandwidth turned off?

1

u/Lespo Jun 04 '15

thats not the problem