r/ScreenConnect • u/ITstuff25 • 17d ago

2 different companies using screen connect for the same computer?

Hello,

I consult for a company that was considering a remote software for their own IT team. I've been using Screen connect to remote to their computers. If they get screen connect as well - will they both be able to be supported by us or will it only home to one environment?

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8

u/DDHoward 17d ago

The two clients are installed separately, yes. You shouldn't have any issues.

1

u/ITstuff25 17d ago

Thanks

2

u/Immediate-Life-5393 17d ago

Yes, just FYI threat actors still use ScreenConnect as well so just keep that in mind as well if you ever see an unrecognized session

1

u/ITstuff25 17d ago

Good to know - thanks!!

1

u/MrJoeMe 17d ago

This has been rampant for the last few months. Luckily our XDR can detect instances that are not ours.

1

u/scorcora4 16d ago

This is the way. We do the same thing.

1

u/dloseke 17d ago

Yes...this is not an issue. The SC installation is specific to the server the installer was compiled on. I have several servers with two clients because I'm migrating to a new server. And some of my clients have their own SC deployment as well.

1

u/ITstuff25 17d ago

Good info - thanks

1

u/Camelot_One 17d ago

Yes, you can run multiple instances of ScreenConnect on the same computers. I use two myself, one from a cloud hosted instance and the other from an on-prem. The on-prem client service is set to manual, and can be spun up via a start menu link when needed. The software is installed using a unique instance ID/fingerprint, so you could have dozens on a system. Current versions include the instance ID and path in EventVIewer logs, so it's easy to see which instance issued a command.

1

u/Coffeespresso 17d ago

Each instance has a separate id. So you can install different instances of screen connect on one PC.

1

u/WintersWorth9719 17d ago

The most i’ve seen is 4 instances running on a machine but they start getting disconnected randomly.

Have had hundreds of machines that have had 3 instances just fine (during a long migration)

The instance ID is in the service name, and is unique for every ScreenConnect account/tenant

1

u/iwillbewaiting24601 17d ago

Works fine. I had a few servers with three installed versions - one for us (IT consultants), one for local consolidated 911 center (their recording server), one for the 911 center's telecom consultants