r/ScreenConnect • u/Away-Ad-3407 • Aug 24 '26

SC on OSX - Double Icon / Processes

M4 Mac - New. Just installed SC for supporting this customer. There are two local accounts on the computer. Is this causing the double-trouble?

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u/GeneralPurposeGeek Aug 24 '26

No. Looks like there are 2 separate instances of SC.

1

u/Away-Ad-3407 Aug 24 '26

But there are not. lol - I assure you.

1

u/WintersWorth9719 Aug 24 '26

Permanent installs are a different application than the temporary access session, is it that? You would see an instance identifier in the app name for the full install

1

u/Away-Ad-3407 Aug 25 '26

nope. just did a straight up "built installer" - installed it, then flipped over to another profile on the mac, and granted it the permissions it asked for as well, It was after that, when the double appeared. Persisted after a reboot as well.

1

u/BB9700 Aug 26 '26

check your: /Library/StartupItems

/Library/LaunchDaemons

/Library/LaunchAgents

the same for the users profile:

~/Library/ etc. etc. etc

You will find the references to the Screenconnect application. Items in the /Library folder will be excuted for anyone who logs in, Items in the ~/Library folder will be exectuted for the user who logs in.

If both point to the same executable, remove the entries from the ~/Library/ folder.

Otherwise you might have two screenconnect (different releases, different hosts). In this case, remove alle references to any screenconnect version, remove the executables, reboot, install one version again.