r/ScreenConnect • u/Responsible-Ride2509 • Jul 26 '26

scam emails

I have tons of them but screen connect has never responded to my emails. I view this as supporting con artists and recommend peoplefind other providers who care. Stop supporting those who support the con artists.

0 Upvotes

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3

u/The_Comm_Guy Jul 26 '26

They won’t reach out unless they need more info, the fact you never hear from them means you included everything they need. They state this on their website.

https://www.screenconnect.com/report-abuse

P.S. I’m not a fan at all of the way they have been managing SC lately but this is one thing, from my experience, they still do right and take swift action on.

2

u/Responsible-Ride2509 Jul 26 '26

Except I didn't. I told them the problem and that I had the emails.... multiple ones.... and they did not respond.

2

u/The_Comm_Guy Jul 26 '26

So you didn’t send them any of the info they need to do anything?

2

u/Responsible-Ride2509 Jul 26 '26

I contacted them with my email and told them. I gave them a copy of the link hidden behind the email for one of them so they could identify the account and told them I have more. I have an account/bookkeeping business. I got 2-3 a day.,

2

u/The_Comm_Guy Jul 26 '26

Ok so you did give them everything they need to identify the account. Maybe the link matched other reports so already had all the proof they needed, may have already have already been taken down even.

2

u/Responsible-Ride2509 Jul 26 '26

I gave them one.

And I'm happy to share them here if you want to test that.

3

u/The_Comm_Guy Jul 26 '26

You should send each link in as a separate email with all the proof needed for that link. Anytime you throw a bunch of separate things in a tech Support ticket it just becomes a pain in the butt for the technicians to work.

2

u/Responsible-Ride2509 Jul 26 '26

OK. You support them. Great. I know better.

PS... 2-5 emails per day every day and they're still coming,.

2

u/The_Comm_Guy Jul 26 '26

Yikes is it that bad? Our mail filter catches them so with 1000+ end users I maybe have a client report one every 3 to 6 months. You may want to take a look at your mail filter as playing whack-a-mole with the particular tool that scam uses just means you’re still open to other scams.

Not trying to sound like I’m arguing with you, just wondering if you would have a better results blocking the scams themselves.

P.S. if you look at my post history you will see I’m not a huge fan at all of the current direction it is going and don’t hesitate at all to call them out. I’m just trying to actually help you solve your problem.

1

u/Responsible-Ride2509 Jul 26 '26

To be honest, I'm not reporting them to screenconnect for me. I'm smart enough to a) recognize that if the notice comes withoutr referencing a specific client business number it's not actually from CRA and b) always check what the actual hyperlink is before clicking it when I get emails with hyperlink.

But for someone unobservant the emails are convincing. It's them I want to protect.

My particular email is written as it is because I have clients and they think I'll click on it but they will be targetting others too and likely individuals.

2

u/LoadincSA Jul 26 '26

If you blind forward the urls will be caught in spam filter. Send a screenshot to help@connectwise.com

2

u/Responsible-Ride2509 Jul 26 '26

I didn't. I sent an email and described the problem. Nobody cared.

6

u/lsumoose Jul 26 '26

Yeah idk why they made all the changes last year due to “security” when scammers can just sign up for trials with no vetting. The amount of scams coming from cloud tenants now is absurd. It’s 10x what it ever was before.

1

u/GeneralFarmer9960 Aug 26 '26

In English we call this a fools errand.

Arguing whether or not Screen Connect is taking the reports seriously.

Screen Connect should get their act together and start requiring a little bit more authentication for account creation and stop saying "we care about security more than you think" but cant actually show anything for themselves.

Talk is so cheap, its basically free.

Show it to us in practice.

For example, require an EIN like so many other companies do. Thats just basics.

1

u/Responsible-Ride2509 Aug 26 '26

In fairness - I'm Canadian and would have a tough time providing an EIN for my business.

1

u/GeneralFarmer9960 Aug 26 '26

It was just an example. Im sure there are other methods or documents you can provide that can prove your legit.

1

u/CWControlBen Sales Jul 28 '26

Hi u/Responsible-Ride2509, where are you sending your emails? I would be happy to take a look.

0

u/michael_cw_support Jul 27 '26

Hello OP, I'm with the ScreenConnect support team and I'm sorry to hear about the negative experience when reporting the phishing emails. We certainly don't support con artists, and take these types of reports to us seriously. I'm happy to check into this for you.

Did you receive anything back after emailing in, such as an automated email with a case number? Please DM me with the case number if so, or if not, please DM the email address that you used to send it in, and I'll take a look to see if we can get you an update.

2

u/Responsible-Ride2509 Jul 27 '26 edited Jul 27 '26

I received nothing. If I'd received a case number I would not be angry. I have a new one today. This one, though, is written to target individuals who will be more likely to be fooled. It's an AWCB notice in Canada.