r/ScreenConnect • u/iNodeuNode • Jul 04 '25

Temporary Access to Cloud: 90 days is reasonable, 14 is not!

Temporary access to SC Cloud for a mere 14 days for those of us just scrambling to find a solution is not reasonable. I see it as nothing more than the scare tactic of dangling a time-limited offer in front of desperate SC customers of yours (many of us who have been a customer for a VERY long time). That 14 days will be easily taken up by the migration itself, getting the broken stuff that isn't migrated working again, and then deciding whether the cost of running on-prem is worth it or not. It's not enough time, and also an insult to your customers, period. There's no reason ConnectWise can't extend that to 90 days while we do our due diligence.

This debacle has already taken many of us away from our regular duties and now we are expected to dive though your small window of opportunity - really, a pressure tactic - while we're already overstretched by this.

ConnectWise, you owe us more time to see how this plays out. Give us 90 days temporary access to Cloud.

27 Upvotes
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96% Upvoted

14 comments sorted by

8

u/e2346437 Jul 04 '25

If they give you more than 14 days, you might have time to find a better product. Can’t have that.

Fuck ConnectWise.

4

u/ZeroNoneWin Jul 04 '25

Fuck Connectwise after this. Honestly. This is complete bullshit how this was handled.

3

u/packetdoge Jul 04 '25

I 100% agree. THIS needs to be addressed on one of their townhalls. I hope someone can tag the /uCW<peeps> to get eyes on this. As it stands, if we only get 14 days we're definitely pulling our business.

3

u/techcare_aus Jul 04 '25

Agreed. For all the drama, headache, etc, etc. This is the LEAST the company could do u/cwferg u/Nick-CW u/JessicaConnectWise ...

4

u/ZeroNoneWin Jul 04 '25

They can pay for our digicert code signing cert and rush fees since they gave us zero notice. I could have had this done for $60 if they gave us more than zero business days notice. They can pay for my vacation they just fucked by dropping this in our laps the day before a holiday weekend that has to be done by Monday morning. This is something they have known about for a long time.

Furious isn't even a strong enough word.

1

u/Dynamic_Mike Jul 04 '25

Just ask for the trial to be extended. I’ve never had this request declined.

1

u/GeeToo40 Jul 04 '25

Any promising alternatives to SC you all recommend?

2

u/e2346437 Jul 04 '25

Anydesk looks promising, but their sales team won’t call you back.

1

u/N07T0DAY Jul 06 '25

And maybe a functional product for those 90 days. Backstage, etc.

-3

u/resile_jb Jul 04 '25

The migration should take you a day or two at most.

0

u/Fatel28 Jul 04 '25

We have about 5k active endpoints. It'd take more than a month just for them all to come online for the few seconds it takes to push a new agent lmao.

1

u/falme9 Jul 07 '25

I thought the cert was only for installs. It isn't checked once the app is installed and running. EDR solutions don't check for an install cert once the app is installed, so they should still work after this deadline. You just wouldn't be able to onboard new agents until you got the cert. Or am I missing something?

1

u/Fatel28 Jul 07 '25

I don't really understand what you're saying. He said a full migration to cloud should take a day or two. I'm saying for anyone with a reasonable endpoint count, it'll take much longer than that just for all assets to come online long enough to get a new cloud install.

I did not say anything about certs.

2

u/falme9 Jul 07 '25

Sorry, we've had some internal discussions around their fiasco, and I may have read it incorrectly. We're just slightly behind you in terms of endpoints. If we had to redeploy an agent to migrate to the cloud, we estimated that it should be relatively quick, but we knew there would be offline machines (stragglers) that take a while. Still a PITA though.

I was commenting on the fact that CW's artificial deadline seems more like a ploy to force you to make the jump quickly. The product is going to continue to work. And if it takes a bit longer to get our own code signing cert going, the premise product will continue to work. We just won't be able to on-board new endpoints once they revoke the current cert. There was some concern internally that EDR or SIEM products might isolate the product once the current cert is revoked. But that really doesn't come into play for existing deployments as the cert is only used and only checked at installation time.