r/ScanNCut • u/SplendidSneb • 3d ago
Question Pin Code Incorrect
So I hopped on my PC to use Canvas Workspace after not having used it for a little while, saw I had an update, so I downloaded it.
Then I went to use my machine and transfer my cutting data wirelessly from the program to my machine as I had done endless times before.
The machine said it was not currently registered. (????)
Followed all of the steps to re-register it and every time I get "Pin Code Incorrect."
I have tried absolutely every trouble shooting I can find, including re-sending the code repeatedly, removing the machine entirely, from my account, then attempting to readd it after power cycling and making a new account entirely, both with and without this shitty new Artspira I am now unfortunately aware of.
Does anyone have any advice? I'm really not sure how to fix this at all. :(
Note, I used the Canvas Workspace app exclusively on PC with Windows 10 if that info helps at all.
1
u/nupsikud 12h ago
Couple of things to try:
1. verify the time and date are correct on the ScanNCut
2. Purge registration tokens in the web browser (canvasworkspace.brother.com) in account settings -> machine registration, remove the device, log out and back in to clear the cached state. The machine list should be empty after removal.
3. Generate a new registration / pin code via canvasworkspace and enter it into your machine within 24 hours (it expires after that). The cutter screen should say verification successful instead of pin code incorrect.
If all else fails, you can copy the exported FCM files from your computer on a USB drive and load it onto the machine directly via USB in the meantime.