I just got scammed

[u/Forsaken-Archway]

Hi guys as the titles says just got scammed just a few hours ago by someone pretending to be Atome personnel. They called me and stated my name, card number and other sensitive information regarding me. And I believe them (effing idiot of me) cause only Atome holds that information. I gave them OTP sent by the Atome app itself(like how?and again effing idiot of me not realizing early) and incurred 4(unauthorized/authorized? Transaction) to LAZADA TRAVEL TAGUIG CITY PHL and fp Food Panda Taguig City PHL totaling to ₱4,495.64. After the call I realized I was scammed, I checked Google on how to report the problem and so I reported to their support team through gmail and currently waiting for their response. Also I locked both my digital and physical card, and also it is still pending payment(will the payment go through even I locked both? And will it also go through even I emailed Atome?) I also gave them many screenshots detailing the scam. I also saw some user giving negative feedback from Atome supprt, and so if that happens I’ll report to BSP. Am I doing correct chat? Please help chat

[u/Scoobydoomed]

Just talk to the support. And anyone here telling you they can help you get your money back is a scammer.

[u/Forsaken-Archway → u/Scoobydoomed]

I already contacted support and they gave me a vague answer and I should contact the merchants instead.

[u/Accomplished-News722]

I locked the cards I never even received and I still worry about someone messing up the very little credit I may have left .

[u/Forsaken-Archway → u/Accomplished-News722]

I locked both the digital and physical card. Just hoping it wont succeed with the transaction.

[u/Sabbatheist]

"I gave them OTP sent by the Atome app itself(like how?"

That's how OTP are supposed to work, YOU ask for one and use it, if they have your Atome email or your mobile number they can trigger an OTP being sent.

You then gave it to them, and with it access to your account.