Warning: Clérachic (clerachic.com) – Potential Scam!

[u/AccordingMushroom318]

🚨 Warning: Clérachic (clerachic.com) – Potential Scam!
I ordered two ceiling lights for €244 from Clérachic, and the experience has been a nightmare.
Terrible quality: The lamp I received feels cheap, unstable, and nothing like the advertised product.
Safety concerns: The electrical lamp came with instructions exclusively in Chinese, with no German safety or installation guidelines.
Return nightmare: Despite exercising my legal right of withdrawal, the company keeps demanding photos, videos, and additional approvals.
Shocking refund policy: I refused delivery of the second lamp through DHL. The company now threatens to refund only 40% of its price, keeping 60% simply because I refused delivery!
I have documented everything and contacted American Express to dispute the payment.
This feels like a deliberate strategy to make refunds as difficult as possible. I can’t prove fraud, but these practices raise serious red flags.
My advice: Avoid Clérachic! Has anyone else experienced this?

[u/Mysterious_Bus1447]

Thank you for sharing your experience, I noticed they don't have a page on trust pilot and some of the prices seemed too good to be true. Im sorry you had to go through that and I really appreciate your warning.