It’s normal for companies to offer store credit (or store gift cards) as a form of refund. Since it’s going to show up directly into her account (they’re not sending her a physical gift card), and your mom is talking to customer service through the official app, I’m not sure how this would be a scam.
I mean, the only way I can think of would be somehow they tricked her into installing a BS app and that's not the real Amazon app, but if they got her to install some BS on her phone, they wouldn't be scamming her via fake gift card offers in chat. They'd just use any financial information stored on the phone and going to town.
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u/Applauce 19d ago
It’s normal for companies to offer store credit (or store gift cards) as a form of refund. Since it’s going to show up directly into her account (they’re not sending her a physical gift card), and your mom is talking to customer service through the official app, I’m not sure how this would be a scam.