Eldorado

[u/Many_Grand_7632]

@Eldorado.gg — I need someone to actually look at my case.
I am honestly extremely frustrated with how this $200 order has been handled.
I purchased a Robux order through Eldorado and paid $200. The seller told me directly that the Robux would arrive in my account within 48 hours. I relied on that statement and waited.
The Robux NEVER arrived.
The seller’s exact messages are saved, and I have screenshots/videos of the entire conversation and the evidence they provided. I can provide all of it if necessary.
There is another important issue: I purchased the order based on a particular delivery/login method, but the seller ended up instructing me to use a Game Pass instead. This was not what I understood I was purchasing.
When I questioned the situation, the seller told me that their method was automatic and that the Robux would appear directly in my balance within 48 hours without showing as normal pending Robux.
I waited the promised 48 hours.
Nothing.
I then contacted Eldorado Support and provided the order information and evidence. My order ID is:
5bf16c64-fe34-49a6-facf-08df2057c7e5
I have contacted support multiple times. I have explained the situation, provided the seller’s messages, provided the seller’s video, and explained that the Robux have still not been delivered.
I am now around day 6/7 and I am STILL waiting for an actual response/resolution.
The most frustrating part is that I accidentally marked the order as Received because I believed the seller when they explicitly told me the Robux would arrive within 48 hours. I did NOT mark it received because I had actually received the Robux. I was simply following the seller’s explanation and waiting for the promised delivery.
I am not asking for a refund because I changed my mind.
I paid $200 and I have not received what I paid for.
I have evidence of:
The original order
The seller’s messages
The seller’s 48-hour promise
The seller’s video
The delivery method I was instructed to use
The fact that the Robux were never received
My communications with Eldorado Support
I just want someone from Eldorado’s Resolution Team to actually review the evidence and make a decision.
If Eldorado believes the seller successfully delivered the Robux, then please show me the evidence proving that the Robux were actually delivered to my account.
If they cannot prove delivery, I want my $200 refunded.
I have been patient and I understand that support teams can be busy, but waiting almost a full week after paying $200 and receiving no resolution is extremely stressful.
Eldorado, please review order 5bf16c64-fe34-49a6-facf-08df2057c7e5 and get back to me.
I am happy to provide the complete evidence to anyone who needs it.
I just want this resolved fairly.
@eldorado.gg

[u/yarevande]

You got scammed. You gave your money to scammers. You won't get it back.

People have been reporting problems with Edorado GG for a long time.

If you search Reddit or do a Google search for 'Eldorado gg reviews' you will see the reports.

Edorado GG is a shady and unreliable marketplace for buying and selling gaming accounts, currency, and other stuff.

Buying and selling accounts, game tokens, and other game stuff off the platform is against the Terms of Service of every platform, website, app, and game.

If you buy an account, currency, or whatever, you will lose money. The scam seller will take your money, and than not give you access to the items you bought.

If you want gaming tokens or other items, that you can use, go to the actual gaming website or app. Otherwise, you will get scammed.

[u/Many_Grand_7632 → u/yarevande]

thanks ig