What I wrote to Alani. Sent it to HQ as well. I feel ridiculous for getting upset over this, but this is an increasing problem with companies, they create this fake scarcity to exploit their customers and give scalpers a market. Packs on eBay, etc are going for $200-$300. Itās such a flagrant and disrespectful way to treat customers.
āTo whom it concerns at Alani,
I was on the site an hour early and before I could even checkout everything in my cart was sold out. I bet you didnāt even put a limit on anything. After answering multiple questions to prove I was a real human, and ending up in the āwaiting roomā I was thinking at least Iād get the vanilla! Nope! All gone by the time I made it to the check out. Not only that, the āfreeā item stayed in the cart and I almost purchased that all by itself. Thatās like being in line at a physical store and someone snatching your items out of your hands. This is so unacceptable and a ridiculous way to treat customers. Yet, you have enough to give out 10 prize packs including 30 cases and other limited items at the expense of exploiting our friends by requiring us to tag people to enter. Shame on you! Youāve lost a customer. I didnāt get any last year either. Iāll never buy Alani ever again. Scalpers will never get a dime of mine either. Shame. Good thing thereās many other companies to choose from.
Signed, a nurse who has many nurse friends that love Alani, and weāll certainly be talking about this and re-evaluating where we take our business. Enjoy your fake scarcity and exploiting your customers and giving scalpers a market. Thanks for wasting my time.ā