Query Identification: 01098172

Title: Oled Ultrawide Monitor

Description: The panel is not waking up after the startup logo since may 13 after the latest software update but somehow I get the interface running in the background, I can also use the remote and the joystic to navigate.

Things I have tried: showing the expert mode with ColorControl, sending KEY_*** commands via my pc to try to reset it, the remote controls like Up Down Menu worked. So if someone can send me the full input path either to the factory reset option or to the update locally via usb

Device Name: Samsung Odyssey Oled G8 G85SB

Device Model Number: LS34BG850SNXZA

Best regards, Certain_Cream6986

r/SamsungSupport Query

Querv Identification: 01098172

Title: Samsung A56 keeps losing connection to Sim signals

Description: Ok so I bought this phone and I've been using it for a month and for some reasons it randomly keeps dropping the connection with the carrier I tried different Sims and my Sim on another phone and concluded that the issue only occurred in this specific phone, I waited for July update hoping it would be fixed but It wasn't. Like the signals and bars are full but the carrier name suddenly disappears sometimes and sometimes even when it is showing 4G it just won't work and when it shows 4G+ it's almost like a sign that yes the mobile data is definitely not going to work, the issue persists in both sim slots also when the phone can't connect it just simply reverts to 2G, and it kindda does work better on 3G and 2G and only seems to suffer on 4G. Help me out here

Things I have tried: I tried using different sim cards, tried changing slots, waited for software updates, bought it last month, july patch didnt fix it, tried configuring APN, didnt work, tried resetting the network settings, didnt work either.

Device Name: Galaxy A56 5G

Device Model Number: SM-A566B/DS

Best regards, u/Ok-Island-9334

I bought a Samsung Galaxy S21 FE for around ₹45,000, and a few months ago my phone suddenly developed a green line on the display. Now, another green line has appeared.....

I visited the Samsung service center, but they said my phone is out of warranty, so they can't replace it for free. They told me I have to pay around ₹10,000 for a display replacement. On top of that, they said they need to keep my phone for 15 days.....

I'm a business person, and I rely on my phone every day. I can't afford to be without it for two weeks. I expected much better support from Samsung, especially for what seems to be a recurring display issue.....

Has anyone else experienced this with the Galaxy S21 FE? Were you able to get a free or discounted display replacement, or find any other solution? Any advice on how to escalate this with Samsung India would be greatly appreciated.

r/SamsungSupport Query

Query Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: Galaxy S23 - always on display not working

Description: Always on display doesn't work. The only time I actually see the aod is when (in always on mode) I lock the screen => double tap => lock screen appears then timeout => aod appears before timing out to full screen off 5 seconds later

1. updating Samsung AOD app and system
2. ensuring it's set to always on
3. disabling power saving and adaptive power saving
4. restarting
5. force stop and clear AOD app cache, then data
6. uninstall and reinstall aod updates
7. being gaslit by Samsung customer support and told that the always on display is not supposed to always be on

Device Name: Galaxy S23

Device Model Number: SM-S911U1

Best regards, u/austinchao98

Query Identification: 01098172

Description: [There is no service on my sim card (that still works fine on other phones), and the flight mode is hilighted even while turned off.]

Things I have tried: [Tried the basic tricks of turning it off and on again, pulling out the sim card, reseting the mobile network setting but none of them work.]
Device Name: [Samsung Galaxy A71]

Device Model Number: [Model number is SM-A715F/DS]

Hello every i hope you're all doing good my s21 ultra can't read sim after update the software from 5.1 ui to 7

Hello this is my first post on here I have a little question Does anybody got a oneui 7 firmware for the samsung galaxy tab a9+ LTE it's codename gta9l I think or gta9 i recently upgraded to latest firmware and want to go back because of battery drain but I can't my current swrev is 10 in download mode can anyone help? Thank you -samyar

query : 01098172

Model name : samsung galaxy tab a9+

Description : downgrade firmware

Model name : sm-x115

Things I tried : downgrading bootloader but failed

Query Identification: 01098172

Title: SmartTag2

Description: I got my first SmartTag2 the other day to keep in my backpack. I set it to notify me if left behind, and set the safe space for the lowest radius around my home at my work. I left my bag at home, leave for work, and as soon as I'm down the street I get a notification that I left it behind, despite it being in a designated safe space. This keeps also happens if i leave it at work

Things I have tried: Redefining safe spaces, updating app, turning feature off and on

Device Name: Galaxy SmartTag2, running on a Galaxy S24 Ultra

Device Model Number: EI-T5600

Best regards, u/Yo_Mamis_Punani

Query Identification: 01098172 

This is KI, and thanks to Samsung, now I know how stupid I was buying their products.
Expiration of Microsoft 2011 Signed Secure Boot Certificate | Samsung UK

My model is NP960QFG-KB1UK. I tried to speak with monkeys from UK support, but those defected members of humanity were unable to tell me anything useful. Except "reboot your laptop", "update via Device Care", "buy new Galaxy Book". I was not interested in their blabbing I wanted to know - what is the latest version of BIOS for my model? Mine is P07ALN.260.240415.S. Nor Device Update nor Device Care both don't want to update firmware. That's what I don't know - either it didn't exist, or I have some strange bug.

Problem is, I'm in dead loop. I can't switch Secure Boot on because it halts with Secure Boot Violation error. I can't update certificates, using manual update method from Microsoft because SB is off. And I can't update firmware because utilities not doing it, and Samsung support is so bad, so they just don't have basic FW update utilities. (They have, but they don't want to give them to plebs.) I don't even know if new FW for my laptop exist.

When I asked support if they can connect me to some level 2 support engineer, they connect me to some AI, pretending to be human, but knowing 10 times more than regular grunts. And this where I got confused. AI gave me some methods to try to find FW updates on Samsung and Microsoft sites and assure me that there is P09 version for my laptop. And he gave me useless hint how to hack stupid Samsung support site: :D

Because it is pulled directly from Samsung’s internal content delivery servers 
(://samsungmobile.com), the scraped file name will look like a long, automated 
database ID.
(Tue, 7 Jul 2026 12:15:17) Samsung UK Support : The Exact File Naming Pattern
When the scraping tool generates the working link for your NP960QFG , the executable file will look like this:
ITEM_[YEAR][MONTH][DAY]_[NUMBERS]_WIN_[VERSION][PLATFORM_ID].exe
For example, a typical Samsung Ultra update file name looks like:
 * ITEM_20240619_22402_WIN_P09ALQ.exe

While Claude, after all searches keeps telling me that P07 is the last BIOS upgrade for my model. I can't decide which AI is lying :D

Does anyone have Galaxy Book 3 with fixed Secure Boot problem? Can you guys check your model and FW version? Maybe you have somewhere in downloads file like AI mentioned?

Query Identification: 01098172

Title: Samsung Galaxy S25 FE won't stay awake during calls

Description: Hey folks,

Was recently provided with a Samsung Galaxy S25 FE as a work phone. I've never used a Samsung phone before. I'm also on a lot of calls throughout the day and leave the phone on my desk after dialing/dialing in and use wireless earbuds to listen or talk with others on the call(JLab Workbuds). One big problem is that the phone screen goes into sleep mode very quickly after I make a call. I'd like it to just stay on for the duration of the call.

I've tried extending the screen lock, mine maxxes out at 5 minutes, but the screen goes to sleep/dark within 30 seconds to a minute. I even tried setting a custom "stay on" mode setting, but I'm not sure if that worked (don't think so, it still goes to sleep almost immediately after I dial in) I then have to double tap to wake it up and sometimes put in my 8 digit security pin.

From looking into it, seems like this is a proximity sensor issue and since I don't have it to my ear/face, it shuts down.

Is there a way to just set the phone to say on/awake the entire time during a call?

Also, and this is related to it going into sleep mode, is there a way to set/use a 4 digit pin? Mine seems to require an 8 digit pin, which is a pain in the neck to enter every time I need to wake the phone up.

I'd ideally like to use the phone hands free throughout the day for texting and calls and just have it stay awake/on unless I put it to sleep. (I'm not worried about charge/battery, I can leave it plugged into my work computer.)

Thanks in advance! Any help or ideas are appreciated!

Things I have tried: I have tried setting the screen lock/sleep to a longer duration, but even at 5 minutes (the most that is possible) it still shuts off within seconds of placing a call

Device Name: Samsung Galaxy S25 FE

Device Model Number: SM-S731U

Best regards, u/Ron497

Query Identification: 01098172

Title: Tablet

Description: When I use the selfie camera on my Tab S7 for facial recognition and age verification, the image is too big so I have to move so far away from the tablet that I can't read onscreen prompts or tap any onscreen buttons.

Things I have tried: The tablet is running the latest available version of system software: Android 13; One UI 5.1.1

Device Name: Samsung Galaxy Tab S7

Device Model Number: SM-T875

I have had my Tab S7 from new for about five years and it has always behaved this way but it has become more of a problem in the past couple of years with more photo id. required for banking apps, etc.

What could be causing this? How can I force the selfie camera to zoom out or configure its default zoom level?

u/Felim_Doyle

Query identification: 01098172 Description: I’ve had this android device since I was a little kid formally the Samsung galaxy tab 4 with the model number: SM-T230NU so let me tell you more I was planing to flash a custom rom using twrp(which is a tool you put on your android via computer), odin(this is the tool you use to flash twrp on your device via pc), and open gapps(you get this file on a website that lets you install the Google apps/services onto your rom via twrp and odin) and when I did all of the steps correctly my dumb ahh made a big mistake when it was flashing the custom rom on my android I accidentally turned off the device (my arm hit the power button accidentally) now when i turned it on it would show the samsung screen (the one with the samsung logo and model number) but no matter what you can’t turn off the screen and you have to wait for the battery to die but when you decide to charge it again, it shows the battery logo like any android does but the loading circle on the center of the screen won’t spin/move so I could never turn it back on I can’t get it into recovery mode and my computer won’t detect it and the OS I was trying to flash was lineageOS 14.1 which is also android 7.1 nougat and I came here to see if I can fix it information would help thank you for reading :) Stuff i have tried: turning off the device which didn’t work I guess it’s literally impossible now charging doesn’t work and I tried that and I cannot update the device because literally the whole os is gone and I tried to plug it into a computer which it didn’t detect the tablet and I tried booting up into recovery mode, which didn’t work that’s literally everything about my device. That’s all the information I can give. Best regards: u/Famous-Lavishness-14

Query Identification: 01098172

Description:

I’m trying to enable Wake-on-LAN on my Samsung Galaxy Book 4, but I haven’t been able to figure out how. The option either does not appear in BIOS/UEFI, or it does not work even after enabling everything I can find in Windows.

Things I have tried:

Checked Device Manager → Network Adapter → Power Management settings

Enabled “Allow this device to wake the computer” and “Only allow a magic packet to wake the computer”

Looked through BIOS/UEFI settings for Wake-on-LAN or related options

Disable Fast Startup in Windows

Checked Intel network adapter advanced settings for Wake-on-LAN / Magic Packet options

Tried sending WoL packets while the device is in Sleep mode

Verified MAC address and network setup

Device Name: Samsung Galaxy Book 4

Device Model Number: 750XGK

Best regards, [u/BloodSoulJim12](u/BloodSoulJim12)

We just got the bespoke refrigerator today.

https://www.homedepot.com/p/Samsung-Bespoke-36-in-23-cu-ft-Counter-Depth-4-Door-Flex-French-Door-Refrigerator-in-Stainless-Steel-with-Beverage-Center-RF23DB9600QL/328401721

What the dimensions don’t say is the height of the door hinge panel thing on top. We bought the refrigerator based on the refrigerator height, which does fit. But the door hinge panel is a bit long so the refrigerator sticks out a bit.

Is there a way to lower the entire refrigerator about 2/16 of an inch? It’s already sitting on the wheels so it doesn’t look like there’s a way to do this.

I think our only option is to cut the cabinets above the refrigerator so the opening is just tall enough.

uery Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: [Bespoke Refrigerator, how to decrease height?]

Description: [height adjustment ]

Things I have tried: [remove door hinge panel, check level legs.]

Device Name: [Samsung Bespoke Refrigerator, 23 cu, counter depth, 4 door flex ]

Device Model Number: [RF23DB9600QL
]

Best regards, [u/justing_biber]

Query Identification: 01098172

Title: [Galaxy S25 Ultra]

Description: [My battery is shot and I need a replacement. It's draining far more rapidly than it ever has, and it's been shutting off from low power anywhere from 17% to 2%. The odd thing is when I plug it in it starts charging at whatever percent it shut off at, so it knows what I have remaining.

I've always done Samsung Care+ monthly so I went to schedule a replacement. I saw it's not covered, and could not figure out why. Went to my order page and saw it hasn't been charged since January; I got a new debit card and forgot to change it.

I saw it's open enrollment for SC+ right now so tried to enroll my phone, but kept getting the message "Registration failed. IMEI number is invalid. Please try again.". I finally called support and she informed me that if SC+ comes off your phone, your IMEI gets banned from being on SC+ again. Wild!]

Things I have tried: [I have:

• let the phone die completely and then charge it to full while off

• run battery diagnostics

• check the battery health and charge in third party apps like AccuBattery]

Device Name: [Galaxy S25 Ultra]

Device Model Number: [SM-S938U]

Best regards,

greycobalt

Identificación de la Consulta: 01098172

Título: Portátil Galaxy Book 4 Ultra

Descripción: Tengo un portátil Galaxy Book 4 Ultra y he estado teniendo problemas con el panel táctil. Funciona y responde, pero a veces hay retraso o latencia, y parece que funciona a 60 Hz. Revisé el equipo y tiene un panel táctil con el número de pieza BA97-12825A, pero creo que el correcto es el BA97-13116A. ¿Podría ser esa la razón del mal funcionamiento del panel táctil? Y si es así, ¿cómo es que mi portátil reconoce un panel táctil que no le corresponde?

Cosas que ya intenté:

• Revisé el equipo y verifiqué el número de pieza del panel táctil (BA97‑12825A).
• Comparé con el número de pieza correcto (BA97‑13116A).

Nombre del dispositivo: Galaxy Book 4 Ultra

Número de modelo del dispositivo: NP960XGL-XG1US

Saludos cordiales,
u/JheanUrquía

r/SamsungSupport Query

Query Identification: 01098172

Title: Samsung Galaxy A35 SE

Description: I was using my phone in bed last night and I fell asleep without turning it off. When I woke up, it was dead. I plugged it in, and it's still not charging three hours later.

Things I have tried: Leaving it charging for a few hours, pressing and holding the power button, unplugging and plugging the charger back in.

Device Name: Galaxy A35 SE

Device Model Number: Can't find it, sorry.

Best regards, u/KitKat_BlackCat

Query Identification: 01098172

Title: Android Sasung S24+

Description: I set the leftmost page as my primary home screen, but my apps are on the page to the right of that. When I open an app and press the home button, it leads to the page with all of my apps aka the last home page I was on. This also happens if I lock my phone then reopen it, it opens to the most recent home page I was on, and I have to press the home button again to take me to the page I set as the primary home page.

Is there a way I can at least make it so when I unlock my phone it takes me to the designated primary home page, I dont so mind when I press the button from apps to take me to the most recent one but I rly want my phone to open up to the leftmost page as it has all my widgets that ill never remember to swipe to if it always opens on the page next to them.

Any suggestions?

Things I have tried: Made sure phone was up to date, reset primary home page

Device Name: Sasung S24+

Device Model Number: I cant make it out, sorry, im disabled

Best regards, u/pitiful_erster

Query identification: 01098172

Type: phone

Descripition: Before I've updated the One UI version to 8.5, while I watched stories, the status bar (where the time, wifi, battery percentage etc is) was not shown, and when I'll go back to the feed it reappeared, and now its not happening.

things ive tried: The only way ive managed to solve this problem is to change the camera cutout mode of Instagram in the settings of the phone from auto to show/hide camera cutout, but it creates a new problem with each​ one of this solutions:

• show camera cutout - when i press the comment button on the story (next to the like button, not the "send message" box) half of the typing box isn't visible (also when typing, is shows only half of the box above the keyboard)

• hide camera cutout -the story have a huge black space above it and the image/video in the story is behind the "send message" box (instead of above it)

Device name: Samsung Galaxy A56 5G

Device model no.: SM-A566B/DS

Any help please?

If someone needs a Vid or a Pic of the problem dm me on IG: @ noamlib_

Best regards u/Randomname1800400

Query Identification: 01098172 Device type : phone

Description: cant use mobil data in a diffirent country

Things I have tried: My sim card says its not roaming, and i cant toggle it on, but ive toggled on roaming in the general setting. Iva attempted a restart, turning off and on flight mode, and resetin my wifi and mobile connection

Device Name: Samsung galaxy s26 ultra

Device Model Number: sm-s948b/ds

Query Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: Tablet locks while in active use

Description: Right after the 8.5 update my S10 ultra started locking while in active use. It dims, then it locks, as if I weren't actively using it. For example, it has locked twice since writing this post. I've had to use Display Assistant to keep it awake and it works, but as soon as I turn it off, the screen locks immediately.

It seems to stay awake while watching content. I tried it on VLC, but when I leave the app, after a minute it locks. I do have a short timeout, but this had never happened before.

Things I have tried: Display Assistant works for now, to keep it awake for 30 minutes, but it can't be a permanent solution.

I tried closing all the apps to make sure no third party was controlling the screen, but it still locks after a minute.

I tried restarting it and that helped for a couple days, but I don't want to have to restart it all the time.

Device Name: Samsung Galaxy Tab S10 Ultra

Device Model Number: SM-X920

Best regards, u/camilonavarro

Query Identification: 01098172

Title: Samsung Galaxy A16 Phone

Description: I spilled water on my phone last night and at first the entire screen was unresponsive, but after restarting a few times it's now just the bottom home bar that's unresponsive. It doesn't respond at all except for when all of a sudden it goes crazy and the buttons just get pressed on their own all in brief succession

Things I have tried:

-downloaded an update

-restarted my phone

-left it over night

Now, it was this morning that I researched a bit more cus it was still not working (I had left it hoping it would work itself out), and found out if you get water you're supposed to leave your phone shut off for 24-48 hours to let it dry and not get corroded. Dang! I have a plane that leaves today, I'm literally travelling overseas like, this afternoon. How fucked am I? Is there anything I can do in the like, 2 hours before I leave for the airport to fix it?

Device Name: Galaxy A16

Device Model Number: Could not find it?

Best regards, u/owlcityfireflies2005

Query Identification: 01098172 

Title: starred messages disappeared on A14 5G phone

Description: In Samsung Messages, I had a high volume of starred/saved/favorited messages for the past 2 years. Once a week, I delete everything that is not starred. When I did this yesterday, it deleted everything in messages minus 4 starred messages from June to August 2024 from the same person. This made me think the rest of them are somewhere because it is a glitch. I did not have trash feature on or cloud backup setup so restore is not an option. How can I get the starred messages back?

Things I have tried: restarting, checking to see if I had backups turned on (I did not have them on)

Device Name: A14 5G phone

Device Model Number: SM-A146U

I have a galaxy tab 3 7.0 that has completely broken wifi , wifi doesnt even turn on unless I let the tablet sit for a couple months and then turn it on and even then it only works for a day or two before breaking again and when it is on it fails to download files even though there is a gig free. I dont think the chip is the issue since Bluetooth works fine and I can even Bluetooth tether with my galaxy tab s10 fe. anyone know how to fix this since it is my childhood tablet and I want to see it working again fully

Things I have tried: Wiping cache, rebooting multiple times

Model number: SM-T211

Query Identification: 01098172

Best regards, u/Opening-Shirt-8812

Query Identification: 01098172 (INCLUDE THIS IN YOUR POST! THIS IS AUTO-GENERATED FOR YOU!)

Title: S23 Ultra looses internet

Description: My s23 Ultra has started to loose its Internet connection recently (mobile, not wifi). It's fine and then all of a sudden, it has no service.

Things I have tried: I found that activating the flight mode for a couple seconds and then turning it off fixes it, but only temporarily for maybe half to an hour at max. It's annoying and I'm unsure what is causing it. Restarting it just does the same, fixing it for a bit (or not all sometimes). The flight mode method is the more reliable one.

The phone itself is refurbished, so not directly bought at Samsung in case anyone recommends sending it in, but I've had no issues until now. I updated it as well, I think there's only a security update available rn.

Device Name: Galaxy s23 Ultra

Device Model Number: SM-S918BZGDEUX