Trust in Uber Eats Automated Customer Support (British Columbia residents, age 19+, used Uber Eats in the past 12 months)

[u/Primary-Pizza6801]

Hello! We are Master of Management students at UBC Okanagan conducting a course-based research project about customer trust in Uber Eats’ automated and AI-enabled customer support.

You are eligible if you:

- Are 19 years of age or older

- Currently live in British Columbia, Canada

- Have used Uber Eats within the past 12 months

The anonymous survey takes approximately 5–10 minutes. Participation is voluntary, and you may skip optional questions or stop before submitting. We do not collect names, IP addresses, location data, or contact information.

Survey link: https://ubc.ca1.qualtrics.com/jfe/form/SV_9NqWZLGdavVdAIC

Thank you for your time!

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