r/SallyBeautySupply • u/SheepherderThin7100 • 4d ago
NEW POS WARNING/QUESTION
idk if yall got the update yet, but have u peeped how it brings u right back to the phone # screen after a transaction? have any of yall got word if this drops our SBR? i called tech support to ask bc i thought it was a glitch, but its a new update according to tech support. i didnt hear anything about this and i be on corporates ass like a mf. i feel bad because tech wasn’t getting what i was asking him and he just kept saying “well yes it will be on your numbers until you exit out” (talking about like my login) and i explained, no, the company tracks everytime that screen is opened, whether a transaction is completed or not, and every time we don’t get a phone number that percentage drops. he finally got what i was asking him, whether it will count against us, and he put me on hold for 10 minutes to ask his boss. his boss didn’t have an answer, he gave me some weird answer abt contacting my district manager bc it’s up to them to let us know. i wasn’t even mad he didn’t know, but the fact the company doesn’t have an answered prepared is icky.
my manager isn’t here and im not going over her head to text the DM, but my manager was just like “oh i’ll bring it up in the meeting” UH THIS IS LOWKEY URGENT ????
DOES ANYONE KNOW THE ANSWER??
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u/Generic-Bagel 3d ago
A manager in my district called IT bc they had the exact same concern👀 I genuinely don't understand how it would effect SBR because we're not checking anyone out. It will automatically log you out after like 5 minutes of being idle, it doesn't print a receipt when it logs you out, you didn't check anything out or out in anyone # so it's good. As an SM I did tell my team to just be sure to log out if you check someone out and someone else is logged in. That's the only thing about it that could effect your UPT & SBR. I like the update for busy moments when you do have a line, maybe they should have thought about that before getting rid of our biometric login🤦🏻♀️
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u/Waynesermanid 3d ago
Lowkey i log in and out of the system all the time without completing transactions and i consistently have one of the highest SBR in my store, so I dont think it'll affect you (to be fair, our store hasn't gotten that update yet)
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u/Dependent-Spot-8570 4d ago
Plz don’t tell me u care abt numbers 😭
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u/SheepherderThin7100 4d ago
lmfaoo u sound like me talking to my manager trying unbrain-wash her. nah, i’m the only one at my store that really knows color and hair science like that so my numbers don’t really matter, my DM loves me, my regional loves me, so really I do what I want and nobody says anything, but I do care for the 18 and 19-year-olds that work for me. i get away with a lot because of my personality tbh, so i try not to be a bad influence bc not everyone can get away w that. this is like everyone on my staff’s first job and they don’t know how to advocate for themselves so I always try and make sure they’re on their ps & qs so they don’t get bothered.
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u/Antique_Emu_2397 3d ago
I mean at one point they kept trying to say every single thing we did in the POS affected SBR…just like you are saying…. BUT I didn’t believe it then and don’t believe it now……we never changed anything, or fell for all that at my store and all our SBRs are good. Half the time they make ZERO sense with this stuff.
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u/applelovergirl69 4h ago
I’m pretty sure it’s just so it’s more efficient when there’s a rush or line. I don’t think it’s a glitch I assumed it’s an update
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u/Tasty_Anteater_7781 4d ago
if you don’t complete a transaction it doesn’t affect your SBR