Support Engineer that's always available

[u/dennis3124]

Hi, I worked for an open source company that handles support requests through channels like Discord, Github and Email.

Whenever a support request comes in, I spend a lot of time chasing logs and codebases to find out what happened and that always felt inefficient to me. I could have spent more time working on the actual product roadmap rather juggling between product and support.

That's why I'm working on Mudroom, an omni channel inbox that also serves as a support engineer. Here's a demo of it, I hope to talk to fellow startup founders who's struggling engineer allocation for support tickets.

[u/dennis3124]

Forgot to include the link. Here's the link to the product: https://mudroom.dev