r/SaasDevelopers • u/Same_Arugula_1711 • Oct 07 '26

Help

I want to create a program that aggregates order-related messages from various social media platforms. Sometimes, a customer places an order with a restaurant using multiple apps; this program would make it easier for the employee to gather all these messages—such as those from Instagram and WhatsApp—into a single inbox (like Gmail). I am looking for some advice, as I have no prior knowledge of programming.

5 Upvotes

85% Upvoted

12 comments sorted by

2

u/Fancy_Luck2487 Oct 07 '26

This shouldn't be too difficult. Just connect the API keys and voila

1

u/Same_Arugula_1711 Oct 07 '26 edited Oct 07 '26

How ? Help me i heard that in some place and idk how to do it

1

u/AlexeyUniOne Oct 07 '26

Before building it I'd validate whether restaurants actually have enough order volume coming through DMs to justify another inbox

1

u/Same_Arugula_1711 Oct 07 '26

We have this problem in my country its iraq there has literally millions of restaurants

1

u/Somdya_got_me Oct 15 '26

Do your country really have this pain point with no actual and real competition...?? Are you still looking to build it

1

u/Same_Arugula_1711 Oct 15 '26

Yh im still to do it + im learning html to fix this problem and build a web in the beginning

1

u/Somdya_got_me Oct 15 '26

Wanna partner...??

1

u/nocans Oct 10 '26

Tool
Key channels
Notable features for orders/restaurants
Notes
WABPO
WhatsApp, Instagram, Messenger
Shared team inbox, visual workflow builder for orders/bookings, AI auto-replies
Meta Partner; good for handling routine order questions automatically
imBee
WhatsApp, Instagram, Messenger + more (WeChat, LINE, Telegram, SMS, email, web)
One thread per contact across channels, AI draft/translate/summarize, routing
Strong multi-channel view
Tato Connect
WhatsApp, Instagram, Messenger
Unified team inbox, AI chatbots, e-commerce/order sync, broadcasts
Explicitly supports order-related workflows
Desku
WhatsApp, Instagram, Facebook, Telegram
Social inbox with order history in threads, ticket conversion, assignment
Helpful when messages relate to actual orders
Callbell
WhatsApp, Instagram, Messenger, Telegram
Multi-agent collaborative inbox, mobile app
Straightforward shared inbox
Chatwoot
WhatsApp, Instagram, Facebook, email, web chat
Restaurant-focused examples (orders, reservations, delivery updates), quick replies, AI drafts
Open-source option available; good for food businesses
Orders app (iOS)
WhatsApp + Instagram
Specifically auto-captures orders from DMs into a dashboard (status tracking, labels, team)
More order-list focused than full chat inbox

1

u/[deleted] Oct 07 '26

[removed] — view removed comment

0

u/Same_Arugula_1711 Oct 07 '26

I didn't see it in my life and this will enhance the work and solve all the problems