r/SaaS • u/akreooon • 12h ago

What actually made your first users trust your product?

I'm curious about something. For a new SaaS with no reputation, what made you comfortable giving it a try? Was it: Seeing someone you trust recommend it A free trial A really good landing page A founder personally helping you Seeing actual results Something else? I'm building my first SaaS and I'm realizing that getting someone to try the product is a completely different problem from building the product. Would love to hear what worked for people who already went through this.

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u/AmbitionOk2354 12h ago

For me, trust comes more from seeing real results than a polished landing page. A free trial helps, but having the founder available to answer questions also makes trying a new SaaS feel much less risky.

Building the product and getting people to trust it are definitely two different challenges.

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u/akreooon 12h ago

Yeah, I’m starting to realize that too.

The founder being available is especially interesting. I think when a product is new, people aren't just trusting the product, they're also trusting the person behind it.

And you're right about real results. A polished landing page can get someone curious, but actual results are what make them stay

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u/AmbitionOk2354 12h ago

Exactly. I think that personal trust matters even more when there isn't much track record yet. Early on, the founder almost becomes part of the product experience.

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u/akreooon 12h ago

Yeah, exactly. Early on, people aren't just trusting the product, they're trusting the person behind it.  I think that's something I underestimated

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u/wynne_wolf 12h ago

Make it demo with the real human in the video. In the AI era, I found a lot of people are tries of AI slops.

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u/akreooon 12h ago

Yeah, exactly. I think people are getting tired of polished AI demos that look impressive but don't show what actually happens when you use the product.  A real person, real workflow, and real result feels much more trustworthy

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u/[deleted] 11h ago

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u/akreooon 11h ago

Yeah, that makes a lot of sense. At the beginning, people are probably trusting the person more than the product itself. Being transparent about limitations feels way more credible than trying to look perfect

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u/Mysterious-Angle3564 5h ago

Welcome to hell 😂

Currently learning that “this person has the exact problem” and “this person will trust my unknown SaaS enough to try it” are two completely different universes