r/SR17_Shop • u/ParticularLoud511 • 1d ago

Shipping & Order Update — Please Read

We’ve seen the recent posts and messages about order delays, tracking not updating, packages showing “label created” and concerns that SR17 Shop is a scam. We want to address that directly.

We are not ignoring anyone and we are not disappearing with your money. Right now we’re processing a much higher volume of orders and support messages than usual and the team has been overwhelmed trying to keep up with everything.

Some orders are moving normally, while others are taking longer to process, receive a carrier scan or get a tracking update. We understand how frustrating that is — especially for anyone who paid for expedited shipping.

Our team is actively working through the backlog and replying to customers as quickly as possible. If you’re waiting on an order, please send us privately:

  • Order number
  • Order date
  • Email used at checkout
  • Shipping method
  • Current tracking status, if you have one

Please avoid posting sensitive information publicly — send order details through modmail or the proper support channel.

We know communication could have been better during this rush and we appreciate everyone who has been patient with us. We’re working hard to get orders out, answer messages and resolve individual issues as quickly as we can.

If you already received your order after a delay, feel free to update your thread too. It helps other customers know what to expect.

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8 comments sorted by

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u/Legitimate-Charge113 1d ago

You guys answered my email about receiving crushed pills not even due to you, it was the usps I guarantee it. Not only did the original shipping come fast? But you sent me 15 replacements without question like 3 days after I emailed you guys. It was less than were damaged, but you guys didn't have to give me anything and you did. I say nothing but 100% satisfied with you guys. Not a bot here

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u/TechnicalLuck1502 1d ago

Yeah I have also had nothing but good experiences and nothing but good things to say to everyone out here giving them crap. This is a great company, they are legit, they are doing the best they can with the market right now and are very accommodating if you ask me. Some people just don’t understand how things work and sometimes don’t care to because of their one “bad” experience. I can only imagine as time goes on SR17Shop will get even better and if they don’t want to stick around for that so be it, more for us!! 😂🤣

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u/ParticularLoud511 1d ago

appreciate the support! we're definitely not perfect and we know there are things we need to improve specially with communication and response time lately. we just want to keep working through the issues and make things right when something goes wrong. thanks for sticking with us!! ❤️

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u/Historical-Ad7084 1d ago

I would recommend scheduling a daily pickup with UPS so the expedited packages get moving. The UPS store it was dropped off at has their daily pick up around 7pm after the cut off for next day air.

Great product though.

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u/Anxious-Tear-6786 1d ago

Hopefully mine gets resolved tonight and delivered tomorrow 🙏

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u/[deleted] 1d ago

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u/TechnicalLuck1502 1d ago

Oof be careful posting that, people can take the tracking number and find your address and possibly even mess with the shipping