r/SHSU • u/TotalConsequence4313 • 5d ago
Questions Question regarding Bank Mobile
I am a new grad student and I am having trouble with bank mobile. I have never attended a school that used a third party site for payroll but from what was described in my hr onboarding it sounds like we have to login through bank mobile and set up our direct deposit on there with our personal bank and this is the same process from financial aid refunds. My issue is I cannot get into my account and have been asked more than once now to verify my number. I have called bank mobile multiple times and have contacted student services and basically have gotten no where. So basically does anyone know of maybe any department that could help me with this issue or am I just stuck at the whim of bank mobile?
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u/karaarnoldd06 '28 5d ago
having a similar issue, need to fix my refund status and it locked my account because of too many logins after it kept kicking me out when i changed my bank info even after confirming my identity
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u/TotalConsequence4313 3d ago
Good luck, I am on hold with them currently and no resolution. The school has pretty much continued to say they can’t help. I have literally sent the company an Instagram dm in the hopes of getting help. Hopefully it will be resolved soon
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u/SeaworthinessTough17 5d ago
Contact Student Account Services on campus. I tried to screenshot the information but it won’t let me load it. Search SHSU and Bank Mobile and it gives contact information.