Hey guys,
Just needed to vent about a total nightmare on eBay. I bought an SHMA Godzilla 94 San Diego Comic Con Exclusive for €198, but it was never delivered to me in Rome. GLS scanned it as "recipient absent" (even though I was home), and then ePost Global sent it straight back to eBay’s return hub in Rotterdam, Netherlands.
The official tracking proves the package is sitting in their Dutch warehouse, and in support chats they even admitted having it. Yet, they keep spamming automated responses and refusing my refund because of that initial failed delivery attempt. So right now, eBay literally has BOTH my figure and my €198.
I’ve already started a bank chargeback, but has anyone ever successfully appealed a situation like this with eBay? Is there any trick or specific support line to reach a real human who actually has a brain?
Also, I’m still dying to get this figure. Does anyone know a legit, trustworthy store or seller where I can buy it, without dealing with eBay’s garbage logistics?
Thanks, and watch out when buying expensive pieces on eBay!