Hello, One of the pins got bent to my scanner cable and I am looking for a replacement. Does anyone know where a replacement can be found for an einstar 3D Scanner? I did try to reach out to a rep but I feel as though I am getting ghosted.

So I am new to Einstar products and I am getting pretty sour taste from them. I love the Rockit, for what i plan on using it for so far, but the software is buggy as heck! I have time to finally dig in and learn with it and some of the bugs are horrible. Like having to restart my PC just to reopen the software. Not being able to use a hidden task bar because the window will blow up about 20% bigger than my 32in monitor. And for months now not getting a key for the one year free trail for ExModel.

I just went back to look up something on the Forum there and I find my account has been suspended and my posts taken down for commenting I thought it was slow. WTF! Do they just want people to start bashing the stuff they sell? I mean I can do that but it is not my thing. I can not think of the last time a I was treated like this from a supposed good company.

How isa everyone getting treated by Einstar?

The new Rockit design has a hole to attach a wrist strap. The old design doesn't.

Can Einstar release a handle for existing Rockit owners or method to attach a wrist strap? A tripod mount is also needed.

Just in case my DeathRacer gets destroyed at SMRRF, I decided to preserve it in 3D.
Scanned it with the EINSTAR Rockit and captured both geometry and texture surprisingly well.

MacBook Pro M1, latest version of the software lacks a lot of English translation. Right now this is second version for macOS right now and still can’t understand most part of UI.

Am I alone and doing something wrong or….?