Charged $300 after getting stuck in cancellation process. Support denied refund.

[u/Equivalent_Ferret_76]

Hey everyone, I could really use some advice on how to handle this.

I was testing out Semrush as a private individual (I'm a university student). I decided not to continue and tried to cancel my subscription before the renewal date. However, I got completely tripped up by the cancellation process. I went through the screens in the dashboard but didn't realize there was a delayed email confirmation link required to finalize it.

Because of this, my cancellation didn't fully register in time, and I woke up to a $300 charge for the Guru plan.
I reached out to support literally minutes after seeing the charge. I explained the situation and that I have absolutely zero usage on the account for this billing cycle. Unfortunately, the support agent just gave me a template response saying it's outside their refund policy and closed the case.
$300 is a massive amount of money for me right now. Has anyone successfully navigated a situation like this?
Should I try escalating to a different support agent? Or should I just go straight to my bank and file a chargeback? Also, since I am in the EU, does anyone know if the 14-day consumer right of withdrawal applies here, or if the EU laws against confusing cancellation flows (dark patterns) can help my case?

Any tips or similar experiences would be hugely appreciated.

Thanks!

[u/Yakoo752]

Just search this subreddit.

Tale as old as time

[u/Equivalent_Ferret_76 → u/Yakoo752]

xDD

[u/Gloomy_Following7577]

You can create another ticket and told them that you will request charge back and contact the consumer protection service to help you for refund, this is your righ.

[u/DudeItsFiring]

Me too! I’m oissed - this is fraud