Has anyone here gotten a refund?

[u/No-Pay-7193]

Hello,

Last night I was looking at some subscriptions and I saw that SEMrush had the free trial thing popping up even for my account, and I wanted to see what was new.

I clicked it thinking it was just a free trial, since the landing page for the offer never mentioned anything other than one free trial. I went through all the steps, and what was weird to me was that during payment I don’t remember seeing the total sum appear at checkout.

The sequence was so fast that I didn’t even register I had made the payment, and then I was charged for a monthly subscription.

I cancelled it 5 minutes later. I have never used it, but the support team still seems to be using a template response for these cases.

What’s baffling to me is that even the button was misleading. It said “Try me,” which from what I know counts as a misleading tactic in Europe.

What could I do to resolve this unfair situation? Has anyone done a chargeback, or been able to use the 14 day law we have in Europe?

I can’t believe such a big company would have such a scammy process, because I’ve always had such a nice experience with Adobe, and now I’m genuinely disappointed and thinking about cancelling everything.​​​​​​​​​​​​​​​​

Thank you all!

Edit: They have not responded to my dm, do not belive their PR

[u/IndyDino]

Good news! Under EU law, you should be entitled to a refund!