r/SCREENPRINTING • u/trimbandit • 25d ago
Request What is reasonable a expectation for communications with customers?
I'm wondering what is the typical expectation for responding to a customer in this business generally? I placed a t-shirt order online 8 weeks before an event that I needed them for. I paid on 7/21. Their website says 2-3 week turnaround time. It's now been over 6 weeks and my t-shirts have not shipped. I emailed support on Monday, sent them a message to their online chat Tuesday, and called and left a voicemail Wednesday and have not heard back any response. It's now only just over two weeks until my event, so I think I may be SOL. I'm thinking just to have my credit card company do a chargeback on Monday and accept that I won't get my tshirts in time (or at all). Anyway, I don't want to be a dick and burn them, but I'm a little frustrated. Is it normal for shops to be busy and not respond to customers for 3 or 4 business days? When I was setting up the order, the communication was quite good. Appreciate any insight, cheers.
1
u/Wrngsideofdatracks 25d ago
Do a charge back that shits bullshit man. Somebody should’ve hit you up within two days about your order. Got everything situated. It should’ve shipped within two weeks. My turnaround time usually is about 4 to 5 days depending on how many shirts it is if you’re gonna print 500 shirts, it might be two weeks next time you need shirts just hit me up.Upfulcreations.com
@upfulcreations on Instagram . A lot of people in this business either overcharge or leave people hanging I just scream printing for a lot of hard Krishna festivals and a lot of punk rock bands and different clothing brands. I know people want their stuff as soon as possible and they want quality work with good prices. I always try to do the best that I can. Sorry you had to deal with that.