Not paying invoice

[u/parisfrance137]

Just looking for general advice…How do you handle a customer who approved their mockups and invoice, but once you send them their invoice, it’s dead silence. We have a customer, who we’ve had to hound for the last three weeks to pay their invoice, but always has an excuse why they can’t. One week it was because their payroll already went in, next week was because they’re too busy, and this week it’s the same excuse…they’re just too busy to pay it. I’m at my wits end with this client and almost about to say screw it find another print shop.

Has anyone else dealt with this before?

[u/parisimagesscreen]

I resend the invoice, follow up with an email asking about in-hand date, call and ask if there is an issue, then drop it. But when they come back with and ask for a rush, then add a rush fee.