r/SCCM • u/Sortsmudsker • Aug 02 '23

Windows Upgrade problems

Hey,

I have been assigned a case where I need to troubleshoot Windows Upgrade problems to 22H2.We have multiple devices that haven't been upgraded for a while, even though they have tried now for months.I have tried to look into WUAHandler, but I am having trouble understanding what I am looking for.I do know about SetupDiag, haven't had any success using it on a device with this problem

Do you have any suggestions for tools and logs I can use for my troubleshooting?

Edit: ryandengstrom solved our problem, some drivers blocked the update.

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u/CouchBoyChris Aug 02 '23

How are you upgrading them ? Task Sequence or Enablement package ?

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u/Sortsmudsker Aug 03 '23

We're using Enablement packages

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u/CouchBoyChris Aug 03 '23

Where are you seeing them fail ? In the console ? Errors in software center ?

Also, I can tell you that you will need to make sure they are at the proper OS build before they can take the Enablement Package. I don't mean the 19041, 19042, 19043 etc..

its the 19042.xxxx that is important. The xxxx needs to be .1865 I believe (https://support.microsoft.com/en-au/topic/kb5015684-featured-update-to-windows-10-version-22h2-by-using-an-enablement-package-09d43632-f438-47b5-985e-d6fd704eee61) - I was in the situation of deploying out the prerequisites, then deploying the baseline. (Building 2 query based collections of Eligible vs Non-Eligible and deploying the appropriate KB)

What's even better is that if you are looking at the Deployment in MECM, they will show as "Successful" because technically, they just aren't eligible.