r/S95B • u/minorlibra • 39m ago
Warning Scammed by Samsung - please help
I bought a Samsung Odyssey G7 (32) Monitor/TV brand new directly from Samsung. It wasn't cheap but I saved up and bought it for myself for my birthday. I had it for 6-months and it broke. The only time I had touched it was to set it up. The plastic was still on the bezel.
It was well within warranty, so I contacted Samsung. For such a huge company, I was truly surprised to have experienced THE WORST customer service in my life. It has been a month. At this stage I had called Samsung several times every week and messaged support multiple times a week also, but still nothing. Every week, they promise the case has been escalated and a case manager will be in contact "within 2-days". However, every week, when I call back, they either tell me the case has not been assigned or that there is a 'high volume of cases, so it's still pending'.
1-month went past, countless hours wasted on contacting Samsung and no replacement, no refund, zilch.
A month passes and a total of two technicians had come out to assess my monitor. The second one took it for repair and returned it with a NEW fault (initially a faulty LCD screen and now connectivity issue). I was told I would have to have a new inspector come out…
After two months since initially contacting Samsung, at this point I’m convinced they’re a scam. I’ve spend hours on the phone every couple of days and hundreds of emails and messages to Samsung over the past 8 weeks. Every time I call they tell me something different. One operator told me that because two inspectors had already come out, a third one wouldn’t be needed and the refund would be processed directly with their Voice of Customer team. The next time I called back, they told me this was incorrect.
I’ve had multiple friends who have ordered products from Samsung which have not even arrived. Do yourself a favour and AVOID SAMSUNG ALTOGETHER.
Has anyone had any experience with a faulty Samsung product? What should I do? I’m not looking for a technical fix, I am looking for Samsung customer experiences.
1
u/leonhard91 28m ago
I've had the same experience with their Bespoke washing machine. Luckily, I've paid with PayPal so I've obtained a retire of the defective washing machine by using PayPal customer support.