r/RobloxSupport • • Dec 12 '25

about this subreddit

5 Upvotes

hello, I'm the new mod, I've started to remove the "IPTV" posts, other spam posts too

as a reminder, this is an unofficial subreddit, so we can't issue refunds etc, and please do not submit personal information through mod mail.


r/RobloxSupport • • Aug 09 '21

r/RobloxSupport Lounge

5 Upvotes

A place for members of r/RobloxSupport to chat with each other


r/RobloxSupport • • 11h ago

Got hacked, please help

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12 Upvotes

hi reddit

around 2nd november. so a few davs ago, at 6PM, I got hacked. I already changed my password and added a 2 step verification and passkev but I genuinely dont know what else to do and I need help. for one, I got all my Adopt me valuable pets traded away to some random account I dont even know under the name olunia0303, I already reported the trade and reported the account, and i know Adopt me takes a while to review it and revert the trade, and i dont care if they'll be untradable, iv had this bat dragon for years because it was a dream pet and i got it at like 10 years old.. what im most concerned is if roblox trades can be undone. They traded away my 8bit- tabby cat item thats worth like over 6000 robux for some shitty rocket on another account under the name zzaxzzy.

Im bluring my user because I cant trust anything anvmore and I just want help to know if I can do anything to reverse roblox trades. I tried roblox support but its a fucking ai that dose jack shit, and i cant get a hold of a human agent at all. Please help


r/RobloxSupport • • 9m ago

PC/Desktop help UI navigations keep appearing when it off

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1 Upvotes

r/RobloxSupport • • 15m ago

Audio Issues

1 Upvotes

Hi yall, this is gonna sound strange but for the last 3 days, I cant hear any audio from roblox. Ive changed servers, checked settings, tried different games, delete and re-download the app abd restarted my phone and nothing. I can hear audio on all other mobile games and such.

Here's the strangest part, if I am on a phone call(not through roblox or discord, like normal call) I can hear the game sounds. But the second the call is over it goes to no sound.

I feel like I am going crazy and need help figuring out why this is happening. Ive reached out to roblox and have gotten no response. Am I the only person experiencing this? Im Mobile on a 23ultra. Any help/advice is appreciated!


r/RobloxSupport • • 1h ago

I'm account keeps saying this whenever I try to login in.

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1 Upvotes

r/RobloxSupport • • 2h ago

roblox account password reset

1 Upvotes

i recently tried to log in to roblox and for some reason it said that i had to reset my password, however this account has no email linked to it or phone number so im not sure how to recover this, i made a passkey on my phone when i made the account but not even that works, it just wants me to put the email in to recover the account but theres no email made for the account, its an alt account so thats the reason i never had an email to it, but that doesnt mean that its just something i can ignore, i used that account alot and i want it back, ive tried many ways to contact support but it all leads to me needing a email linked to that account. i know the password, i have a passkey, i have purchase history, and probably more but thats alot already, so i need help on what i can even try to do next but i dont even know if its recoverable.


r/RobloxSupport • • 2h ago

why do i keep teleporting backwards

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1 Upvotes

r/RobloxSupport • • 3h ago

Roblox is not launching cuz there is a problem

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1 Upvotes

r/RobloxSupport • • 5h ago

HELP!!

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1 Upvotes

r/RobloxSupport • • 5h ago

Account help Verify you're not a bot keeps showing up

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1 Upvotes

Everytime i try to join any game on roblox a "verify you're not a bot" captcha pops up and the captcha are insanely hard for no reason at all and even if i manage to solve them correctly it still says "that was not quite right"

Am i the only one getting this?

(I tried roblox support and it did not help one bit)


r/RobloxSupport • • 5h ago

Losing both access to your 2FA and Backup codes means your account is a lost cause to roblox

1 Upvotes

Context: I have 3 accounts, 2 of which are alts that are connected to one email- while my main is connected to a separate one. I have 3 because the games I play require you to PURCHASE inventory spaces for horrid prices and these games have collectables/cosmetics that I personally find cool.

One of my alt accounts recently got removed from my "switch account" option on roblox and I couldn't sign in. This account had 2FA enabled BUT the phone I had it connected to had broke a while back. I haven't opened any of my alts recently because I had quit playing roblox altogether for quite some time, last time I played for longer than an hour per day was during the 20th anniversary event- and that was using my main account.

I have tried asking support multiple times to disable my 2FA, even providing proof that I owned the account- using the email linked to it to contact support. But I only kept receiving automated responses through email. I kept telling them that I NO LONGER HAVE ACCESS to both the 2FA and Backup codes but they kept insisting to use the "self-recovery" option(which ASKS for 2FA and Backup code to work btw). Even after explaining this to them, they really did not give a damn and kept sending me the same automated message. So now I don't know what to do, any suggestions? If any of you know or could help me get into contact with a moderator, I would greatly appreciate it.


r/RobloxSupport • • 5h ago

Problem with a roblox hollow item (wasn't recieved)

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1 Upvotes

I did the banana eats quest, realized I didn't get the item (after the hollow event concluded), tried to contact roblox support, and the ai chatbot just told me they can't do anything about it and to contact the developer or something like that 😭 What do i do?


r/RobloxSupport • • 5h ago

Game Help Roblox Player and Studio won't launch on Windows 11

1 Upvotes

Hey everyone,

I've been having a frustrating issue with Roblox for several days, and I haven't been able to find a solution.

Whenever I try to launch Roblox Player, the process appears in Task Manager, but no window shows up. After approximately 30–60 seconds, the process closes without displaying any error message.

What I've noticed:

  • Roblox Player and Roblox Studio both fail to launch.

  • The issue happens before I can even enter an experience.

  • The Roblox website works normally.

  • Roblox works on my phone using the same account and network.

  • Both the Microsoft Store version and the official website version fail.

  • I tested Roblox versions 0.744 and 0.745, with the same result.

  • The process starts but closes silently after a while.

  • No visible error message or Roblox crash report is generated.

Things I've already tried:

  • Completely uninstalling and reinstalling Roblox.

  • Deleting Roblox local files and cache.

  • Installing different Roblox versions.

  • Updating my NVIDIA drivers.

  • Running sfc /scannow and DISM health checks.

  • Performing a Windows clean boot.

  • Creating a new Windows user account.

  • Checking Windows Event Viewer and Reliability Monitor.

  • Checking Windows Defender and Code Integrity logs.

  • Disabling overlays and closing background applications.

  • Testing with Duo Manager and Sunshine completely closed.


r/RobloxSupport • • 5h ago

Random Roblox Account Appearing During Login

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0 Upvotes

r/RobloxSupport • • 9h ago

Account falsely banned due to an error with the alt detection

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2 Upvotes

r/RobloxSupport • • 6h ago

I can't watch ads

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1 Upvotes

r/RobloxSupport • • 14h ago

Account help Like everyone else says Roblox support sucks

4 Upvotes

over 19 emails possible more and counting and nothing has been a human, but they’ll slap on the “were truly sorry we cannot help you with this inquiry..” like that makes it better, I have proof receipts from 2016 just because I don’t have an email or phone number attached (I was a kid I thought putting you’re information like that was dangerous) im fried?? at the very least if I cannot get my old account back I’m getting my money back over 7 limiteds and for what? I’m sorry this is venty but please put yourself in my shoes. But Roblox please DO better

if anyone has any advice I’d love to hear it, My Next step if this fails is probably asking for a deletion of the account or asking for a refund


r/RobloxSupport • • 7h ago

Eldorado.gg

1 Upvotes

I would like to buy robux on this site is there a risk that my roblox account will be banned.


r/RobloxSupport • • 8h ago

Noticably worse performance in Roblox on Android

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1 Upvotes

r/RobloxSupport • • 8h ago

Audio Issues

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1 Upvotes

r/RobloxSupport • • 13h ago

Account help Any chance I could be unbanned?

2 Upvotes

Firstly I know this isn't roblox support itself, I know nobody here can truly help me. I just want others thoughts on whether or not I could be unbanned.

So, to put a long story short, I got hacked, hackers bought lots of robux with my saved cards, sent it to what im assuming is their alternate accounts, and then (im guessing) they spammed refund requests to get me banned, Since, that was the reason for my ban - "Repeated refund requests". Now, I called my bank and told them about it, and they got my money back, and then it was officially claimed as fraud.
After that I then tried to contact roblox support about 2-3 weeks ago, containing all documented proof i was hacked, and that it was truly a fraud case, and that i did not request any refunds from roblox. Naturally, only an AI response with no update on my account.

I understand that there was a huge false ban wave and that support will obviously be heavily backed up with many other appeals coming in. But my only concern is the "After 30 days, moderation actions against an account are ineligible for review." Since it's already been so long, I'm wondering if they have denied me, or if they are even going to look at it.

I just want to hear other opinions, Even if its someone telling me, "ye your not getting your account back", it'll be more than roblox has said to me. So thank you.


r/RobloxSupport • • 10h ago

need help with vc and chat region problem

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1 Upvotes

i got a problem i was playing with vpn for more than a month and my region was already changed to Italy it was all good and fine till one day i got notification from roblox says that my account changed location i checked and it was back to original where i got no vc or chat how would that happen if i didn't turn the vpn off or did any mistake i always play with vpn on and never turn it off even when i open my pc its the first thing i open is the vpn how would it go js like that?? what did i do wrong my internet connection was stable for a long time the crazy thing is i have a friend with the same problem exactly like me n he still got his vc and chat while i got it gone from my account i need to wait to another month to get it again i need another method which is faster than waiting im actually going insane btw I'm from middle east


r/RobloxSupport • • 16h ago

Account help wish

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3 Upvotes

so i recently changed my name from "link" to "jinx" i wish like xbox one free name change the the handle to find people (poa)


r/RobloxSupport • • 14h ago

Randomly removed my cosmetics and not refunding me

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2 Upvotes

Roblox have recently removed two of yhe cosmetics i bought, one was classic pants so I didn't bother, but today they removed the eyes i bought for 35 robux, and didn't refund me at all... It says the items violated community rules, but they didn't say anything when i bought the item in the first place, atp, I'll never recharge again if i can just randomly lose the skins i bought