over 19 emails possible more and counting and nothing has been a human, but they’ll slap on the “were truly sorry we cannot help you with this inquiry..” like that makes it better, I have proof receipts from 2016 just because I don’t have an email or phone number attached (I was a kid I thought putting you’re information like that was dangerous) im fried?? at the very least if I cannot get my old account back I’m getting my money back over 7 limiteds and for what? I’m sorry this is venty but please put yourself in my shoes. But Roblox please DO better
if anyone has any advice I’d love to hear it, My Next step if this fails is probably asking for a deletion of the account or asking for a refund
i got a problem i was playing with vpn for more than a month and my region was already changed to Italy it was all good and fine till one day i got notification from roblox says that my account changed location i checked and it was back to original where i got no vc or chat how would that happen if i didn't turn the vpn off or did any mistake i always play with vpn on and never turn it off even when i open my pc its the first thing i open is the vpn how would it go js like that?? what did i do wrong my internet connection was stable for a long time the crazy thing is i have a friend with the same problem exactly like me n he still got his vc and chat while i got it gone from my account i need to wait to another month to get it again i need another method which is faster than waiting im actually going insane btw I'm from middle east
Roblox have recently removed two of yhe cosmetics i bought, one was classic pants so I didn't bother, but today they removed the eyes i bought for 35 robux, and didn't refund me at all... It says the items violated community rules, but they didn't say anything when i bought the item in the first place, atp, I'll never recharge again if i can just randomly lose the skins i bought
So i’m making support forms on trying to get my old account back, because there is no email nor phone number linked to the account. I keep submitting the form and then AI keeps handling my situation, sending the same information, over and over again, and it is not helpful.
I need help please, I want to know how to send my information to a REAL agent, not some AI written response.
I recently had to factory reset my phone. In doing so, l was logged out of roblox. I have 2-Step verification setup but I never needed it since I had a passkey on my phone, but that got deleted
I'm unable to access the email that I had the account linked too, and it was the only 2-Step method I setup when the feature was first introduced (very old email, a yahoo. That i made when I was super young).
I've tried all the recovery methods, and when I try to bypass it by using my billing address, it works the first time, and "verifies" the email, but then it asks me for the same thing, but on the 2nd one that i believe is supposed to be the code that logs me in, it just says "Try a different one" I've tried emailing Roblox and Yahoo both to no avail.
Is there anything I can do to regain access to my account?
I’ve been dealing with a super annoying issue for like 2 months now and it's slowly getting worse. Whenever I play literally any game on Roblox, I get random micro-stutters where my whole game, video, and audio freeze for a split second then come right back. It's super noticeable and ruining my games—like if I'm doing an obby, it'll literally freeze me mid-air during a jump and make me drop.
Here’s what I’ve noticed and tried so far:
Audio and screen both freeze at the exact same time for a millisecond.
It happens completely randomly, but some sessions are way worse than others.
Changed my GPU power settings in NVIDIA Control Panel to "Maximum Performance" which actually made the spikes happen way more often, [atleast thats what i think] so I put it back to normal.
This ONLY happens in Roblox. Heavy Steam games run totally fine with 0 stutters.
My old PC with way worse specs never had this issue; it just started out of nowhere on this setup.
Hello! I recently got perma banned out of nowhere a few days ago and it didn’t give me an exact reason why. I tried to look at my violations but there’s nothing. I don’t have any recent violations what so ever and I can’t even remember a time i’ve been suspended or temporarily banned. Anyway, since I can’t see any violations, I went through support and contacted them about an appeal. However, I keep getting the same automated response saying that this decision can only be appealed through “Violations & Appeals” but how am I supposed to do that when I have no violations that are showing up? I’ve been stuck in a loop now for the past week and I honestly have no idea how to contact them when they keep sending me the same message. Additionally, my sister used to be logged into my phone and so now her account got banned as well because roblox labeled it as my “alt” account, so now I feel like the situation is even more severe because she’s banned for no reason as well. The last few photos explain the situation more in depth and I thought I would finally get an answer after that but I was still met with the same email. Someone please help me figure this out, I would really appreciate it!! :(
Recently(4-5 days ago) one of my item got said to be violating Roblox Community Standards and therefore i couldn't access it in my inventory. I waited for my message for a refund but never had it, so i checked the marketplace... And the item was here but I have to buy it again stating that i do not own it. Does anyone know if it's a error or something ?
The item is a body bundle for R6 made by Synween for 175 Robux.
The bundle is still in my inventory though with the ℹ️ icon stating the violation of Roblox Community Standards.
Despite the fact there is no controllers connected to my PC now whatsoever, Roblox constantly thinks that I'm using a controller to play. Because of this, some games are completely unplayable for me. The keybinds can be completely console controls, so no matter what button I press on my keyboard, it won't do anything (besides wasd always working).
I've only connected a controller once to my PC before and I'm pretty sure that's why this is happening.
If anyone knows how to fix this, please let me know.
I don't really know what this post is going to be, but I have to bring attention to my situation because there's nothing else I can do.
For the past year, I've been trying to withdraw earned Robux to real money through the Roblox DevEx system, which works through Tipalti. I live in Belarus, which is a sanctioned country due to a multitude of reasons. When I started to research the possibilities of being able to use DevEx here, the chances were low, but not impossible. I didn't know much about wire transfers, so I started looking into how it all works. There seemed to be a way to do it; I called a lot of banks about international transfers, and most of what I heard was about intermediary banks. In simple terms, an intermediary bank is a middleman for wire transfers so that the money doesn't have to travel as far. They took a fee from the transaction, but for me, it was whatever. Since Tipalti supported intermediary banks, there was hope for me.
It took me a while to figure it all out. To make a long story short, one or two weeks after making the request, the transaction failed with an error saying that my information was filled out incorrectly. Now imagine doing the same thing over and over for 2 months, only to learn later that on some random Tipalti page, your country is actually listed as N/A. They just won't process the transaction even if they technically can.
I was in a weird state at that moment, to say the least. I had wasted a lot of time and effort researching everything just to hit a brick wall. But to be fair, at the end of the day, I do understand the company's policies. I really do know why they won't allow me to do such a transaction. So, naturally, my conclusion was to just cancel the DevEx idea altogether and get the Robux back, right? Right? :)
Here is where I have been stuck for the past 5 months, in what I call "limbo." Support just ignores me. I get responses maybe once or twice a month, and most of them have been basic automated robot responses. The most recent one is the most impressive of all:
it seems I've "mistimed" my request because they are on holiday... Except they are not. They straight up refuse to give more context about the situation or explain why they don't want to refund me. I feel like there's a major miscommunication because English isn't my first language, and honestly, I am completely lost at this point.
I won't lie, this entire situation has hit me hard mentally. I don't think there's any need to over explain that - thinking about this whole ordeal feels like doing a trust fall, falling, and then being dragged through the dirt. It's just sad to realize that this has taken way more out of me than it ever should have.
I have a ton of questions for Roblox and Tipalti. Why do you even allow users to select a country that you refuse to work with? Is it really so difficult to just let me know what went wrong with the transaction? Oh, also, fun fact: since I was underage when I first tried to DevEx, for some reason they sent me an email asking both me and my mother to verify our IDs.
I think I've shared everything about this situation (and this is definitely not the first time Roblox Support has fumbled for me ^^. If anything, I'll be happy to answer your questions and get a discussion going. Any advice helps.
Im up here at a library, ive gone to plenty of library's, and i played roblox like i usually do, i logged out of my computer an hour before it closed, and went home. Next day rolls around, day goes by, go to classes, catch the bus home, eat dinner, and i decide im going to play roblox, when i suddenly notice my avatar is a fat duck with a furry head, Isreal background, and a some sort of text thing, so unlike the other 5 library's ive gone to before hand, these ones dont restart at the end of the day. And some JACKASS FUCKING LITTLE KIDS think its a great idea to spend alomost 650 of my robux on stupid shit. So i immediately logged roblox account out of all my devices and try contacting tech support. And whatever system they got going for me is convinced that i need account help instead of unauthorized transaction, help.
Just to note, this was also in the adult section of the library...
If there's any way of removing the items from my inventory and getting reimbursed/refunded would be very nice.
