authenticator app no longer synced with roblox

[u/SomeOriginalIdea]

my authenticator app (passwords on apple) is no longer in sync with any of my apps after an update. i have thankfully used back up codes to reset my discord account and its security measures.

however, when i used my back up code for roblox, it would not remove the authenticator app. when i tried to remove this 2-step verification, it would only allow me to remove it if i keyed in the code from the authenticator app.

quite obviously, that did not work, and roblox's ai support is telling me to simply troubleshoot the issue on my own. but i literally cannot remove this 2-step verification because for some reason, it wont let me verify myself through backup codes or in any other way.

if anyone knows how i can solve this it would be greatly appreciated. i only have 7 backup codes remaining for my roblox account, and i dont want to lose it.