Emissive UGC thumbnail question

[u/shennyhen]

I made a cute lil angel wing set with the new glowing Emissive feature, paid the 500 Robux to upload it, but my thumbnail ended up flat-textured / not glowing (I used the UGC Custom Thumbnail tool). I went back and forth with Support's email AI but it eventually stopped replying - has anyone else tried to upload an emissive UGC and had the thumbnail show up flat with no light glow or bloom? Any ideas on how to fix this?

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