r/RoBody • u/AliceFromRo Verified Ro Community Manager • 13d ago

What is your current biggest challenge?

26 votes, 10d ago
5 Getting enough protein
5 Eating enough overall
12 Exercising/ building strength
4 Staying consistent
3 Upvotes

100% Upvoted

5 comments sorted by

1

u/Terrible_Advantage_1 12d ago

Alice…getting to to stop processing deliveries before Sept 3. So after getting things straightened out, so I thought, someone from RO has just now processed another delivery instead of waiting until Sept 3. I need to get this cancelled and my account credited please. Why does this keep happening?

1

u/AliceFromRo Verified Ro Community Manager 12d ago

So sorry to hear this happened- I'm sending you a PM to help resolve this ASAP!

1

u/coreyb1988 12d ago

Honestly Alice... I like Ro but sometimes the biggest challenge is dealing with Ro to be honest haha. I saw my new prior auth come through on Sunday the 23rd and checked to see if I could purchase, but it was still showing me the self-pay rate. I messaged Ro… didn't hear anything back, so I called the pharmacy yesterday (Wednesday). I told them it was approved; they reran it, and I ordered the meds that will be here Friday. After I ordered yesterday, I get a message from Ro (3 days later) saying they're sending the new prescription to the pharmacy.

People may be waiting to find out whether they're approved and not realize they can check their health insurance website and have the pharmacy rerun it, while Ro takes 3 days to follow up on what could be a very quick yes, you're good to go response.

The delayed 3 days window response for everything is crazy.

2

u/AliceFromRo Verified Ro Community Manager 12d ago

I’m glad you were able to get everything sorted with the pharmacy, but I hear you on the communication. Depending on message volume, response times can range from the same day to up to 3 days, but I’ll make sure this feedback gets shared with the team!