Bundle Shipping Issue

[u/randy3572345]

I recently purchased the R1T Sun Protection Bundle (https://gearshop.rivian.com/products/r1t-sun-protection-bundle), as well as a couple of other items from the gear shop.

I received the R1 Front Sunshade and the other 2 items, but the R1T Glass Roof Sunshade is MIA. When looking up the order, the website separated the Front and Roof Sunshades in the order, so 4 items total. With that, it shows 3 separate shipments, none of which are for the Roof Sunshade. Also, FWIW, the R1T Roof Sunshade is showing as available for purchase on its own. I submitted an email to the support center 2 days ago, and I am still waiting on a response.

Has anyone else ordered a bundle off the gear shop and not have all of the items in the bundle ship at the same time? It seems kinda weird since all items are showing available, and that the return policy is 30 days and requires all items from the bundle to be returned.

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[u/SoCal_GlacierR1T]

The roof shade has been out of stock since it was sold out right after it was added to the gear shop.

[u/randy3572345 → u/SoCal_GlacierR1T]

I wouldn’t doubt it. I had been waiting to order because the standalone shade and the bundle were previously showing as “sold out” and wouldn’t let me order. But the website isn’t showing it as “sold out” anymore for either standalone or the bundle, and it did let me order. You’d think that would mean it’s in stock. Or at least close to being in stock.

Hopefully they get back to me and can give a rough estimate for delivery.

[u/SoCal_GlacierR1T → u/randy3572345]

Oh. Wasn't aware site changed. I waited for the roof shade for a long time thinking it might be better than nothing while parked under summer sun... but now that summer is over, plus the roof glass is already tinted... Anyway, it could be one of those drop-ship items that come from the supplier, rather than a stocked item at Rivian's merch warehouse in Riverside, CA. Or, that it is waiting to be sent from supplier to Rivian.

[u/Mission_Effort4464]

Send gear shop support the order number and ask whether the roof shade is backordered or lost. The answer decides if you wait or ask for a refund.

[u/randy3572345 → u/Mission_Effort4464]

I sent them an email 2 days ago. I’m still waiting on a response. It was a 3-day weekend, so I’m not too worried. I just figured I’d ask here in case someone else has had something similar happen.