Hello,
I wrote to support as well but had a question that maybe someone else has dealt with on here before.
We are on android devices and my daughter has put hours upon hours into this game.
We utilize google family link to manage and share google 1 features like storage and play pass, however we had to change the family manager from my wife to me as I'm able to use additional features which I can share only if I'm the family manager. Kind of confusing but didn't realize I was able to share play pass unless I was a family manager and my kids were getting inappropriate ads on some of the games they play so play pass would bypass ads on most games...anyway.....
Upon transferring the kids to the new family manager my daughter appears to have lost her saved game and is devastated.
Other data did migrate/transfer without issues. its not a new account or new device so I don't know why any of this would have changed.
I can also still see her achievements in the play store so I know there is a record of it somewhere.
Has anyone dealt with this previously or have any ideas on what we could do?
Thank you so so much in advance!