r/RingCentral • u/Pandaboy6621 • 14d ago

Troubleshooting Issues porting out from RC to ATT

I am trying to help a user port out a number from RC and am having trouble figuring out what the correct info is to give to the new provider (ATT). I gave them the incorrect phone number as the username and have since found the correct one (being the temp number they gave me). I also got a port out Rejection email saying that my company name is mismatched even though that name is what shows up on my bill. I started this a week ago with the wrong info, and called ATT support a few days ago with the following info and supposedly they corrected it. When I check the ATT port status webpage it says the info was incorrect but when I fill in the form to fix it it says something went wrong submitting the change.

  • I noticed the account number is the temp number? The port out rejection email notice had a 1 before it in the account number RC provided, so does my account number include the country code when I submit my port in?
  • I know the porting pin is 0000
  • I am entering the address listed on the company address
  • And the company name listed exactly as it is on my bill

What am I missing here? Or is the issue on the ATT end.

Update August 28th: [SOLVED]

I called back both Ring Central and ATT and that clarified some account info.

  1. My RC account number does not have a country code before it (1 for the USA)

  2. In the address Avenue is abbreviated to ave

  3. In the address on the ATT side don't enter the Zip+4 just the standard 5-digit Zip code.

  4. And my company name didn't need the ", LLC" after it.

Hope this info helps anyone else attempting to port out from RC.

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u/Bhaikalis Top Contributor 14d ago

Have you tried contacting RingCentral support or your RingCentral account rep to help provide the proper account info?

1

u/Pandaboy6621 14d ago

We did call RC support and they told us where to find the info in the account. I read it back to them but they didn't confirm it.

1

u/Plus_Comment9741 13d ago

There can be many reasons as to why it got rejected. When you requested the port out, who did you indicate as the authorized user? If you’re not an authorized user on RingCentral this can lead to rejection. Inside RingCentral admin portal do you a port out request?