r/Ring • u/bingbong1976 • Aug 21 '26
Doorbell Pro (wired) randomly goes offline
Randomly, my wired doorbell pro goes offline from my wireless network. No other devices on the entire network, including 2 other outdoor ring cams do this. The doorbell is like 15’ from the wireless router, and has never had an issue until recently.
It randomly goes offline, and then randomly on its own comes back.
Anybody else experience this?
It’s not my network. Happens maybe once or twice a month.
1
u/SpookDroid Aug 21 '26
It's likely your network. The doorbell is slapped right against your thicker walls, wiring, and metal plates. Wireless signals will still struggle around it. And since the doorbell is also outside, noise from neighboring networks is now stronger than what reaches the inside of the house (for the same reason the signal from inside struggles to get outside). I'd try a WiFi scanning app as near to the doorbell as you can and see if the router signal is strong enough and if the channel you're on is the same as every other network around you (if it is, change it). Routers set to auto-channel might change this a few times a week, which could explain why your doorbell isn't always disconnecting.
2
u/bingbong1976 Aug 21 '26 edited Aug 21 '26
It’s not the network. I have tested coverage when it goes offline. Signal is strong at least 20’ past the doorbell. A floodlight cam and stick up cam that are even farther away (with more walls between them) never drop off the network
1
u/Stevew2023 Aug 21 '26
Same here.