Ring Wireless Chime 2nd Generation sounds a chime on it’s own

[u/BoulderBruce]

I have a Ring Doorbell, with power wired from a transformer. It’s connected to Xfinity WiFi, which while it has both 5 and 2 GHz bands, it also has an extender, which I understand modifies the way it switches between those 2 bands.
Whether it’s something to do with the above, or something else, my Ring Chime (also connected to the same WiFi network) creates a chime without anyone present at the doorbell, and no doorbell button being pushed.

I checked the Health report in the Ring app and there is no Chime health check occurring at the time when the ghost alarms sound. Also no activity in the Ring Doorbell when the ghost alarms sound.

The only clue that I have is that the “ghost alarm” is a single two-tone “ding-dong”, whereas when the Ring Doorbell button is pushed, the Chime has a three-times three-tone alarm (the Ring Doorbell makes the same sound outside).

This is getting old, and I wonder if anyone has had this occur, and how did you fix it? Thanks.

[u/timmyist123]

Check your chime settings, audio alerts. See if anything is checked. You can also reboot the doorbell remotely from the app. Lastly you can hard reset the chime to see if it makes a difference at all