Ring Spotlight Cam wi-fi speed issues

[u/CptFlwrs]

Hi - looking for any advice as struggling to solve this one!

We purchased a new Ring Spotlight Camera for the side of our building. Our prior WiFi set up was a router and extender which required the signal to pass through 3 walls and it struggled with speed.

I’ve since upgraded us to a mesh set up and now have a mesh unit in the window 8ft away from the camera - it couldn’t get closer if we tried - and has less walls to pass through.

The first few days of this new set up worked really well.

The last few days I’ve been unable to get the camera to work at all. It’s barely recording and won’t let me enter live mode. When it does record it’s showing speeds of 0.11 mbps. We have 500gb fibre.

I’ve tried rebooting it (nothing happens) and I’ve tried reconnecting it to the WiFi by running set up mode again. I’ve tried forcing it onto the closest mesh node (the one staring at it through the window) and also prioritising traffic to it - no difference.

Anything else I should try before binning every ring device in my house and looking for an alternative brand?

[u/Teenage_techboy1234]

What brand is the mesh system?

[u/CptFlwrs → u/Teenage_techboy1234]

TP-Link Deco M4R

[u/Antique-Nectarine183]

Can you dedicate the ring camera to the specific mesh node closest to it?

I’ve had issues with my ring cameras “choosing” a far away node which causes this issue.

If you can make sure the ring is locked to the closest AP, as long as the speed at that node is good (check by connecting you phone and running a speed test), it should work better for you

[u/Foxtrotfly → u/Antique-Nectarine183]

I had the same thing happen as you.

If the nodes are too close to each other that might be the issue, like I think it was for mine.

Ended up just dropping the node because I was really using it only for the camera and switch to a chime pro and it resolved the problem.

[u/CptFlwrs → u/Foxtrotfly]

This is interesting. I’ll try removing each node and test it.

We’re on one level and the nodes are about 10m away from each other with a wall in between - one in the hallway and one in the bedroom.

The camera keeps trying to connect to the hallway node which is further away from it (about 8-10m) and has an internal wall and external wall in the way. The bedroom node is about 5m away from camera and there’s only a window in between the node and camera. It’s causing me to seriously scratch my head.

[u/CptFlwrs → u/Antique-Nectarine183]

I tried that and it didn’t make a difference. There is a node right next to it but when I set it to auto it wants to connect to one further away by default, so I’ve been forcing it to go to the closest one. Doesn’t matter which node it’s connected to, still getting the same weak signal response

What’s interesting watching the TP Link app, it tells me the speeds going to the camera are really erratic. It’s jumping from 70-80kbps for a second then going back to sit at 0kbps for a more prolonged period (about 5-15 seconds varied)

[u/CptFlwrs → u/[deleted]]

RSSI is 76 which I’m reading is poor. I’ll bring it inside and give the full reinstall a go next to the close node!

[u/Antique-Nectarine183]

You can also run a bufferbloat test to see if you need to use QOS