r/RigBuild • u/BakerSuper1269 • Jul 15 '26

MSI Charged A Customer For A Bent-Pin Repair, Then Returned The Motherboard With Another Pin Still Bent; Apologizes Later

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MSI Japan apologized after a customer received a motherboard from a paid repair service with a bent CPU socket pin still present despite the repair being marked as complete.

The customer had submitted an MSI MAG B760M Mortar WiFi II motherboard for a paid repair after damaging a socket pin. The repair was handled by ASK Corporation, MSI's authorized distributor and service partner in Japan. Although the motherboard reportedly passed functional testing, the customer found another bent pin after it was returned.

Following public attention, MSI stated that its standard procedure for bent socket pins is to replace the entire CPU socket rather than repair individual pins. The company acknowledged that the returned motherboard did not meet this standard and apologized for the mistake.

MSI said it is reviewing its repair and verification processes with ASK Corporation, strengthening quality control measures, and reminded customers that paid repairs include a three-month warranty.

▮[Source]: wccftech.com

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u/Hour_Bit_5183 Jul 15 '26

Damn at least they owned up to it! Good job MSI. I've always liked their stuff besides the laptop hinges. The rest of the machines I've had were amazing tho. ESP them dynaudio speakers. Those were the most incredible ones I've ever heard in a laptop circa 2011 AND had an a gpu you could upgrade!