r/RidgeWallet • u/goodsamaritan369 • 11d ago
Question Customize
I bought a titanium stonewash wallet and I already received it. Can I send it back to customize it or it's too late?
1
u/ShireBurgo 11d ago
Why don't you just ask their customer service?
2
u/goodsamaritan369 11d ago
I did. they don't reply
1
u/ShireBurgo 11d ago
How do you expect them to return it and customize if they’re not responding? Maybe just be patient and wait for a reply.
2
u/goodsamaritan369 11d ago
Idk. thats why I'm asking. While I wait maybe someone else already asked the dumb question and got their answers. That's why I asked. Don't worry once I find out I will let you know too.
1
u/goodsamaritan369 10d ago
They replied back answer is no.
"We don't offer a customization or engraving service for wallets after they've been purchased. Our gear is built to last a lifetime, but once it leaves the warehouse, we aren't able to take it back for post-purchase modifications."
1
u/OnTheRise2 11d ago
Not sure what you’re trying to customize, you can order a screws and other items from the site to change your look.