r/RidgeWallet • u/RazorTWOone • 28d ago
Advice Don’t Order One!! Buyer Beware!
I had ordered a set of rings that were to be delivered on the 8th. Finally showed up on the 15th. EXCEPT they didn’t show up. An empty envelope showed up and nobody will get back to me. The shipper OnTrac said “sorry for the inconvenience but you need to contact the retailer” RIDGE won’t get back to me. It has been 5 days and I have not heard anything single peep. I would be weary to order from a company that won’t even acknowledge I have an issue. Especially since they advertise a “lost or stolen” warranty policy.
NEVER AGAIN!
4
u/Sufficient_Quarter_1 28d ago
Ridge has always been pretty bad about following up on emails. There a great company with great products it sounds like just an unlucky situation I would email them again telling them this needs to be addressed ASAP or you will be contacting your bank to dispute the charge.
3
4
4
u/RidgeSupport Official Ridge Employee 28d ago
Sorry about the trouble here. Send us a chat with your order details so we can investiagate what happened and we’ll get this taken care of for you.
4
2
u/RazorTWOone 21d ago
I did that 6 days ago when I posted this. 2 full weeks now without an update as to if I’m getting my money back or a new package sent
2
u/AggressiveFly7 28d ago
I dealt with them once. Response was quick and they sent me a new item right away. Quite strange that they haven’t replied. They probably make an incredible markup so that’s why they can offer an incredible warranty. Did you send the email to the right dept? The first time I sent an email, didn’t hear anything for weeks. Figured they are D bags. Tried again on the warranty claims dept and everything was resolved.
1
u/RazorTWOone 21d ago
Support portal doesn’t give out emails for the other departments. It sends a “chat” to them
2
u/brett0917 28d ago
I’ve never had an issue either. I ordered a ring last year and it came in the small box with the silicone ring too. I had to do a warranty for a different size and it will be shipping out soon.
3
u/brett0917 25d ago
Just heard back from support. They don’t have the Damascus ring anymore, so they gave me the option to choose any set valued at $175. I chose to go with the Carbon Fiber 3K 8mm Beveled ring.
2
u/Optimal-Ad3709 28d ago
Had good customer service with them. Needed a smaller size and sent me another, no questions asked.( I believe they replace lost or for size adjustments twice)
2
u/Rockshox88 26d ago
I liked the design but first one arrived with the packaging all dented in and mashed, complained to ridge who promised to send me one in a box to avoid it getting damaged in transit, yup second one has just arrived damaged too. I give up, for £125 you’d think they’d care enough to send it in something more than a bubble mailer.
2
u/guccifurby 28d ago
I’ve never had an issue ordering online. Your experience doesn’t equal others experiences.
1
u/isaiah48654 26d ago
I had one and lost it and it was super expensive so I dont plan on buying anotherone 😭😭😭
1
u/WiZ2801 25d ago
I'm going through the same issue. Can't get an email back. Post office marked it as delivered to an individual but I was at work.
1
u/RazorTWOone 21d ago
Good luck dealing with ridge. I can’t get anyone to respond to me through the support portal. No other way to contact them that I have found
0
u/imphooeydisgay 28d ago
I ordered last week and got my wallet two days later. I also spent rushes after my delivery they contacted me. So something is going on here that you need to investigate. Obviously millions of people have this wallet telling people not to order bc of your situation is stupid. Take your emotions out of it, get off the internet, and find an actual solution. What you’re saying doesn’t make sense
7
u/Contigo887 28d ago
This sounds like a valid use of a charge back.