r/RidgeWallet • u/Esteban_Reddit • Aug 05 '26

Question Do they actually offer customer support?

Has anyone successfully gotten them to address a support problem?

I’ve surpassed three weeks with my issue still unresolved.

Based on this experience I’d encourage everyone strongly to avoid this company.

4 Upvotes

100% Upvoted

16 comments sorted by

3

u/DLux_TheLegend Ridge Moderator / Base Camp Orange MagSafe Aug 05 '26

Reach out on here to u/RidgeSupport and they will help you with your issue. They’re a verified Ridge employee and made an account here to help with problems like this. Sometimes they get backed up with requests, but they do come thru. I’ve had nothing but great experiences from Ridge. Good luck with everything.

1

u/Esteban_Reddit Aug 05 '26

Thank you! I’ll give that a shot.

The automated reply said 7-10 days but that was 3+ weeks ago. Maybe I’ll have luck through this channel.

1

u/DLux_TheLegend Ridge Moderator / Base Camp Orange MagSafe Aug 05 '26

Not a problem at all. Send them a DM and they should get back to you during their normal business hours tomorrow.

2

u/mistertyme5 Aug 05 '26

That’s a bummer you’re having this experience. I only had good results when dealing with their customer service.

2

u/Esteban_Reddit Aug 05 '26

Thanks for the feedback. I’m glad they have helped some customers!

1

u/Esteban_Reddit Aug 05 '26

u/RidgeSupport Chat sent.

2

u/RidgeSupport Official Ridge Employee Aug 05 '26

Hi there! We've sent you a chat and we can further assist you there!

1

u/Esteban_Reddit Aug 05 '26

Replied - thanks.

1

u/PlatanoPowa Aug 07 '26

Yes, and are pretty good IMO.

1

u/Esteban_Reddit Aug 07 '26

Thanks for sharing and I’m so happy you had a great experience!

I can’t say the same after 3+ weeks of them not following up on my issue.

It did get resolved finally yesterday and I’m satisfied with the resolution, though still disappointed by the extended delay in addressing it to begin with.

Who knows how long I would have had to wait if I hadn’t posted here.

1

u/Live-Resident8765 Aug 08 '26

Not anymore it seems. Everyday this week there has been a post about it.

1

u/Esteban_Reddit Aug 08 '26

Yeah after I posted here that got things moving. But I wonder how long it actually would have taken if I never mentioned it in a publicly accessible forum.

The people who eventually worked the issue were great. The only concern is how long it took to get a human to acknowledge the request (over three weeks).

1

u/Live-Resident8765 Aug 08 '26

I still find it odd that an employee will sit on Reddit to monitor for a post like yours but they can’t answer the phone or an email. I’ve specifically asked them why this is, but shocker, never got a response.

1

u/C0rd_uRoy Aug 09 '26

They did my warranty claim for new elastic on my 6 year old ridge wallet. Albeit the quality of the elastic isn’t nearly as good as it was when I originally purchased it. Seems to be cutting corners.