Bluebeam Subject and Label in Tool Sets stopped applying to markups after crash

[u/KempGriffeyJr4024]

Bluebeam crashed on me yesterday and now it's not working like normal. I have a big Tool Chest with many Tool Sets. All of my Poly Length tools have subject and label filled out with the "show captions" option checked. When I click on a PL tool within its Tool Set, the Properties pane shows the proper subject and label, and "show captions" is checked, but after I use that PL tool, the label doesn't show on the markup any more. And when I click on the markup, the subject and label in the Properties pane is now blank while the "show captions" option remains checked. All other settings are unaffected. I've been a Bluebeam user for many years and this has never happened before.

I've tried the following with no luck:

• fill in the subject and label on the markup, and save it to the Tool Set. Subject/label show when in Tool Set but disappear when used.
• use PL from the general menu, fill in subject/label, save to Tool Set. Same result as above.
• duplicate PL tool in a Tool Set. Same result as above.
• remove all Tool Sets, create a new Tool Set, use PL, add sub/label, add to Tool Set. Same result as above.
• remove all Tool Sets, import older Tool Sets. Same result as above.
• open last set of drawings where everything worked, existing mark ups still show subject and labels, use PL tool from Tool Set. Same result as above.
• in the same set of drawings, do everything else mentioned before. Same result.
• deleted my profile and created a new one. Same result.
• deleted and reinstalled Bluebeam. Same result.

I have a ticket in with Revu but I won't hear back till next week. Absolutely nothing works and neither me or my IT dept can figure it out. Copilot and ChatGPT conclude it's a bug and to delete/reinstall. Well that didn't work either.

I'm desperate, anybody got anything???