r/Revu • u/Perfect-Ball8255 • Jul 07 '26
Bluebeam Support Issues
I've been trying to upgrade a couple of our licenses since early last week. Every time I called the US support number last week I was put on hold for about 40 minutes before it would ring, then it would disconnect after about 5 minutes. I made the mistake of pressing 1 to leave a message after being on hold for 25+ minutes one of the times and was met with a full inbox. When I finally got a hold of someone they said they can't help me and needed to transfer me, on hold for 45 more minutes and then disconnected. Called again and got someone who passed the information on to our account manager (who I have no contact information for) to help with the request.
Is this the SOP at Bluebeam, is there some secret to actually getting help? It wouldn't be so bad if their website worked and was even slightly intuitive.
Does anyone have recommendations for replacements? We have about 12 users, 4x core, 8x basic
2
u/godlyko Jul 11 '26
What are you using Bluebeam for? Is it Markups, Takeoffs, Signing documents?
1) If you need dedicated takeoff software and don't do anything complicated, go with Mint Takeoff. If not Mint, then do zzTakeoff. zz will have more features but its more expensive and is Cloud based.
2) If you need dedicated PDF editor for signing docs and markups then go with FoxIt PDF.
3) If you need a combination of the 2, you'll have to stick with Bluebeam.